LATEST THINKING


Mobile human services solutions
are no gimmick

In the digital world, citizens increasingly expect mobile human services solutions, which offer new value to them and to caseworkers and agencies.

An Accenture pulse survey reveals that human services clients’ appetite for mobile human services solutions is no passing fad. In fact, 46 percent of respondents would likely download and use a human services app. What’s more, 64 percent are interested in apps linked to specific human services functions. Mobile apps are here to stay. Yet the key to app success goes well beyond the technology. It is about developing strategies to actively drive citizen adoption so everyone gets the most benefits possible.