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Making 'bring your own device' work for the enterprise

During the last 20 years, technology has evolved from simple command-line prompts to seemingly simple apps with great complexity.

Background

In October 2011, the wireless-industry association CTIA reported that the number of wireless subscriber connections in the United States had, for the first time, exceeded the number of people. For corporate IT, this means addressing the demands of an increasingly mobile workforce to access corporate data without forcing them to carry two different mobile devices, one for work and one for personal use.

The bring-your-own-device (BYOD) boom can be traced to two converging trends: the desire for employees to be responsive to customers and colleagues in a global, always-connected world still wrestling with time zones; and the desire to save money by not replicating a device that employees may already own. In a way, mobility has solved one of the hardest aspects of deploying applications—getting users excited.

Mobility Trends Research

Watch the video of the Accenture CIO mobility survey, and learn how the use of mobility is moving businesses forward toward growth, better customer relationships and higher performance.

Analysis

The ability to get—and share—information anywhere and at anytime has become ensconced in 21st century life, both personal and professional. This didn’t happen overnight, and it represents a confluence of multiple technological trends: miniaturization of components, wireless technology, social networking and cloud computing, among others. Perhaps the most important of these trends: ease of use. Anyone who has ever watched a toddler playing with an iPad® knows that we have seen the last generation that computers can intimidate.

Just as mobility erases geographical boundaries, BYOD erases time boundaries, allowing employees not only to be productive after working hours (a boon for the enterprise) but also to time-shift commitments, allowing them to attend a child’s soccer game in the afternoon and work later in the evening (a boon for employees). Mobility brings a significant advantage to productivity, but as with many advantages, there are tradeoffs.

Recommendations

Device manufacturers, software developers and companies like Accenture are working on solutions to overcome BYOD’s biggest drawbacks. Some of them may be interim solutions; others may be long-term advances that become industry-standard capabilities. Enterprises that want the competitive advantage that mobility brings should be aware of these solutions and incorporate them into their ongoing mobility strategy.

One of the ways in which CIOs can best master the BYOD phenomenon is to be proactive. Users are going to bring mobile devices into the organization (just as they may have done with laptops years ago). They’re going to demand connectivity and support. Contrary to how they may seem to IT, they want to be more productive in their work.

It’s incumbent upon IT then to be ready when those requests start to stack up—if they haven’t already. When IT understands and accommodates users’ technology needs—especially now, when those users also see the value that mobility provides—the result can go a long way to improving relations between the business units and IT.

It’s incumbent upon IT then to be ready when those requests start to stack up—if they haven’t already. When IT understands and accommodates users’ technology needs—especially now, when those users also see the value that mobility provides—the result can go a long way to improving relations between the business units and IT.

Mobility Trends Research 2015

Growing the Digital Business: Accenture Mobility Research 2015

Digital is driving transformation across industries, geographies

The emergence and adoption of digital technologies has rapidly transformed businesses and industries around the globe. Mobile technologies have been especially impactful, as they have enabled companies to not only streamline their operations, but also engage more effectively with customers and tap into new sources of revenue.