The use of federal shared service providers (FSSPs) in the United States promises to bring substantial benefits to federal agencies and the federal government as a whole. Those benefits, including flexibility, transparency and a reduction of administrative burden, can significantly improve government efficiency—a top priority for federal leaders. The key to achieving these benefits, however, is widespread adoption. While the government can issue policy and mandates, it is the agency leaders who will help the shared services vision become reality.
Accenture Federal Services wanted to gain a better understanding of the factors driving FSSP adoption and help federal agencies develop an effective approach to shared services selection and implementation. In collaboration with the Government Business Council (GBC), the research arm of Government Executive Media Group, Accenture surveyed 468 federal managers to determine their goals and perception of FSSPs.