Utilities and retail energy providers are facing myriad and rapidly evolving challenges in the marketplace, such as increasing competition, disruptive technologies, regulatory pressure, rising consumer demands, and global volatility. One of the business areas impacted by these market forces is meter-to-cash.
In the last few years, business process outsourcing (BPO) activity related to meter-to-cash grew, both in terms of new contracts and renewals. While cost savings remains the top business driver, utilities are also seeking additional benefits such as access to newer capabilities, domain expertise, flexibility, and scalability.
Outsourcing meter-to-cash processes is a viable option to deliver significant cost savings, improve revenue management and create value for customers and shareholders.