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Leveraging BPO to drive success in utilities and retail energy providers

A report from Everest Group with support from Accenture


Utilities and retail energy providers are facing myriad and rapidly evolving challenges in the marketplace, such as increasing competition, disruptive technologies, regulatory pressure, rising consumer demands, and global volatility. One of the business areas impacted by these market forces is meter-to-cash.

In the last few years, business process outsourcing (BPO) activity related to meter-to-cash grew, both in terms of new contracts and renewals. While cost savings remains the top business driver, utilities are also seeking additional benefits such as access to newer capabilities, domain expertise, flexibility, and scalability.

Outsourcing meter-to-cash processes is a viable option to deliver significant cost savings, improve revenue management and create value for customers and shareholders.

Click here to read the full report. Leveraging BPO to Drive Success in Utilities and Retail Energy Providers. This opens a new windwow.Read the report.

Key findings

This report examines the benefits of outsourcing meter-to-cash, and the considerations necessary to develop a long-term and constructive client-service provider partnership. It focuses on the following:

  • External and internal challenges that utilities and retail energy providers face

  • Meter-to-cash outsourcing adoption trends

  • Drivers and benefits of outsourcing meter-to-cash

  • Key success factors for maximizing value from a meter-to-cash outsourcing initiative

A case study for Accenture and BC Hydro highlights how benefits from meter-to-cash outsourcing can extend far beyond cost savings.


The Utilities Podcast Series provides industry executives with a variety of compelling insights and observations on a range of relevant, current topics.

An interview on opportunities to unlock the value through outsourcing with Saurabh Gupta, vice president BPO research, Everest Group, and Chris Metzger, utilities BPO delivery lead for Accenture.>

Download the Podcast [MP3, 20.8MB]
[Running time 15:10] 

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Industry & topics highlighted

Business Process Outsourcing