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LATEST THINKING


LEADING IN THE
NEW

Invest smarter, finish
faster, deliver
more—now

EVERYTHING IS
CHANGING—FASTER

Our hyper-connected world is changing faster—demanding equally dramatic action by federal agencies wrestling with sprawling legacy investments, evolving cyber threats and growing citizen expectations.

Digital is fueling the next wave of change in government—fundamentally changing for agencies what they do, how they run their business and how they serve their customers. Digital gives agencies a cost-effective lever to make real change on a massive scale. It frees agencies from the physical foundations of government infrastructure, connects devices and places seamlessly and securely, and closes the gap between customer expectations and satisfaction.

Achieving this will require managing a portfolio of investments, shifting resources from legacy to “new,” bringing in and keeping top talent, and delivering value fast. Agency leadership must also address three priorities:

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Outsmart Cyber Threats

OUTSMART CYBER THREATS

Take swift, assertive action to address escalating cyber risks and make America’s digital assets and infrastructure among the safest in the world.

Modernize for Mission

MODERNIZE FOR MISSION

Recast IT investment to leverage advanced industry perspectives on design, delivery and innovation and incorporate artificial intelligence (AI), machine learning and automation to lock in long-term cost savings and increased mission efficiency.

Deliver Taxpayer Value

DELIVER TAXPAYER VALUE

Focus on customer needs and apply leading practices from the private sector to deliver what citizens expect and deliver accountability and trust.



Here’s how to set the stage so that federal CXO leaders can set a digital agenda and prioritize decisions to propel their missions, customers and the country to what’s next.

OUTSMART CYBER THREATS

All data and infrastructure assets are under relentless attack. Existing capabilities have been insufficient in protecting national data and assets to date. It’s time to invest smarter on cyber security.

Smart cyber requires a significant shift, from the current focus on the passive perimeter to active defense. Investments that enable situational awareness, early detection and rapid response should be the highest priorities.


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KNOW YOUR TERRAIN


Shift your posture from passive to active—assume that you are compromised and deploy advanced capabilities, like active hunt, to target advanced adversaries.


THERE IS NO “BIG BANG” SOLUTION

Security is a deliberate process that has to be addressed one app at a time—tackling the legacy challenge requires new, automated approaches.


IDENTITY OF EVERYTHING

Identity is no longer just a people problem. Now, with the Internet of Things—networks, apps, systems—all have identities that must be managed.

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  Case in point

DEPARTMENT OF VETERANS AFFAIRS/ PROTECTING VETERANS’ DATA

The Department of Veterans Affairs (VA) has the largest consolidated health system in the United States, and relies heavily on the security and availability of its IT systems to support hundreds of critical data transactions each day. The Continuous Readiness in Information Security Program (CRISP) Remediation Services Support (RSS) is the VA’s enterprise initiative to continuously address information security vulnerabilities. Through ongoing IT performance monitoring, risk reporting and by implementing sound security policies and procedure, helps protect Veteran’s personal data and other vital information.

MODERNIZE FOR MISSION

Modernization is more than just a change in spending—it requires intentional effort to avoid building the next legacy systems. Successful efforts focus on the mission impact—recognizing technology’s role as an enabler.

This is the opportunity to refocus organization investments, and leverage advances in Agile development and deployment through the cloud, to drive bigger cost efficiencies and performance improvements, moving an agency’s team from maintenance to mission.


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RETHINK DESIGN AND DEVELOPMENT

All modernization efforts should start by questioning legacy processes: Rethinking design for people and their diverse experiences to solve for today’s real business and mission challenges.


DRIVE EFFICIENCIES AND SCALE THROUGH CLOUD

Leverage industry expertise and experience, while consolidating data and applications, to focus modernization on rethinking and solving problems rather than re-creating them.


BUILD FOR CHANGE

Modernization is a process, not a point in time, and sustaining development requires deliberate investments in innovation. Develop innovation teams to ensure a continuous flow of new mission capabilities.

Jane Livesey


HOMELAND SECURITY AGENCY/COST SAVINGS IN THE CLOUD

The agency migrated 100-plus production systems to a private cloud using a scaled Agile approach and key elements of DevOps to help position the agency to generate double digit reduction in the O&M budget.


DEPARTMENT OF DEFENSE AGENCY/ADVANCED ACQUISITION ANALYTICS

This agency is undergoing an analytics modernization effort to consolidate disparate data warehouses, centralize analytic tools, and increase analytic processing power. These innovations optimized the agency’s acquisition strategy by simultaneously reducing supply chain costs and increasing long-term contracting efficiency through the Advanced Acquisition Analytics (AAA) suite.

DELIVER TAXPAYER VALUE

The public wants to experience a government that works for them. Citizens expect and deserve their government to deliver intuitive, intelligent services that rival industry’s best. The immediacy and accuracy of digital are shaping expectations for services operating in the digital and the real world alike. Federal agencies can take the lessons from industry leaders and apply them to their own organizations.


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MAKE GOVERNMENT WORK FOR THE CITIZEN

Apply new dimensions to service delivery to match private companies, and meet customer expectations—which increasingly spread across industries without distinction.


RETHINK WHAT GOVERNMENT DOES

Reassess agency goals and missions—and outsource processes that the private sector can do cheaper, better and faster through a shared-risk model.


HOLD AGENCIES ACCOUNTABLE

Prevent fraud, waste and abuse through adaptive, integrated and intelligent analytics that increase government accountability and transparency while lowering risk.

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  Case in point


DEPARTMENT OF VETERANS AFFAIRS/DELIVERING VETERAN-CENTRIC CARE

The Department of Veterans Affairs (VA) seized an opportunity to improve service to Veterans who are increasingly mobile and receive services from hospitals and medical facilities spread out across the country. By building an open, extensible, scalable, and secure platform for accessing and sharing patient information, VA is enabling rapid development of applications that meet physician needs, using leading Agile and Dev/Ops practices, and advanced visualization techniques that quickly reveal the most important clinical information.

The platform captures information from a Veteran’s time in service through any visit to VA and Department of Defense medical facilities, providing critical continuity of care for our nation’s Veterans while increasing efficiency and lowering cost of care.

DEPARTMENT OF AGRICULTURE/FRAUD PREVENTION THROUGH PREDICTIVE MODELING

The USDA’s Food and Nutrition Service (FNS) launched a groundbreaking pilot program to more effectively tackle SNAP recipient fraud. Using predictive modeling, FNS teamed with Accenture to demonstrate how to more effectively detect suspicious benefit redemption patterns by SNAP recipients. States and counties in the pilot program are starting to see results: predictive fraud modeling, coupled with improved processes, has significantly increased successful fraud prosecutions and disqualifications, reduced program costs, and helped states and counties implement new strategies for sustained fraud prevention and detection.

TIMING IS EVERYTHING

Early movers will make the most of their window of opportunity with swift, sure actions. Here’s how you can, too.


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Rethink—rather than reengineer

Rethink—rather than reengineer

Own the digital agenda

Own the digital agenda

Activate design thinking with design doing

Activate design thinking with design doing

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REMOVE FRICTION; BE A CONNECTOR

LET’S GET TO WORK,
TOGETHER

CONTACTS

Tom Greiner

Tom Greiner
Managing Director and Technology Platform Lead

Mail to Tom Greiner. This opens a new window.
Ira Entis

Ira Entis
Managing Director, Strategic Solutions and Emerging Technologies Lead

Mail to Ira Entis. This opens a new window. Follow Ira Entis on Twitter. This opens a new window.
Gas Hunt

Gus Hunt
Managing Director and Cybersecurity Practice Lead

Mail to Gus Hunt. This opens a new window. Follow Gus Hunt on Twitter. This opens a new window.
Kathy Conrad

Kathy Conrad
Director, Digital Government

Mail to Kathy Conrad. This opens a new window. Follow Kathy Conrad on Twitter. This opens a new window.


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