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LATEST THINKING


LABOR ARBITRAGE IS DYING. WHAT'S NEXT?

Automation, analytics and as-a-Service will be needed to thrive

Overview

Key Findings

Payers have historically used sourcing primarily to leverage labor arbitrage. Now they must switch gears to a new partnership model of consumption-based, innovative and flexible arrangements.

Payers will need to rethink how they select partners to help them with the short-term goal of cost take out and long-term plans to adapt to digital technology, new reimbursement models, and the migration from lower cost labor to outcomes-based labor.

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Analysis

RECOMMENDATIONS

The attraction to as-a-Service: Top 3 drivers for healthcare/pharmaceutical executives


What are the most significant drivers in your move to the “as-a-Service Economy”?

The Attraction to As-a-Services: Top 3 Drivers for Healthcare/Pharmaceutical Executives. This opens a new window.

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Payers risk their very survival if they do not make bold moves now to modernize to stay relevant to consumers. This demands more than labor arbitrage in healthcare. Only payers that embrace the next wave in managing operations outcomes—the triple play of automation, analytics and as-a-Service—can survive and thrive.

Accenture-AHIP Webinar

Payers have historically used sourcing primarily to leverage labor arbitrage. While labor arbitrage is still achievable to a lesser extent, payers must switch gears. Recent research shows that 72 percent of senior health care/pharmaceutical operations executives say that they have exhausted the labor arbitrage model and must look elsewhere for value. In today’s environment, payers need the triple play of automation, analytics and As-a-Service to survive—and thrive.

In this panel discussion, Accenture managing directors Theresa Gaffney and Robert Murphy and HfS Research Executive Vice President Barbra McGann explore how the industry is transforming sourcing and capturing savings through a new partnership model of consumption-based, innovative and flexible arrangements.



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