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Overview

Accenture fielded a global survey of 3,600 business professionals– entry-level to management – from small, medium and large organizations across 30 countries to examine the opportunities and challenges of listening, leading and learning in today's digital workplace.

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Listen

DO YOU CONSIDER YOURSELF TO BE A GOOD LISTENER?

WHO SPENDS AT LEAST HALF OF THEIR WORKDAY MULTI-TASKING?

INTERRUPTION DISRUPTION

What interrupts your workday most?

MASTER MULTITASKERS

80% of respondents admit to multitasking on conference calls with:

66%
work emails

35%
instant messaging

34%
personal emails

22%
social media

21%
reading news and entertainment

?

Which of the following listening skills are most important in the workplace?

Respondents value good listening skills – thinking before speaking, asking questions and taking notes are viewed as most important.

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Learn

Employees value learning opportunities, especially on-the-job training.

Many get promoted or expand their role as a result of company training, and most agree that on-the-job training is the most effective form of learning in the workplace.

LIVE AND LEARN

80% of respondents find on-the-job training more effective than formal training in the workplace

66% think it’s more important, too

42%
see it as an opportunity

23%
view it as a requirement

32%
See it as both

?

Which of the following are the most effective types of training/learning in the workplace?

Lead

DOES TECHNOLOGY MAKE LEADERS TOO ACCESSIBLE?

Majority agree

MORE WOMEN CTOs

Almost 3/4 of professionals predict that the number of women Chief Technology Officers will increase by 2030

LEADERSHIP SKILLS

Despite the belief that “softer skills” – ability to effectively communicate, manage change and inspire others – are the most important leadership skills:


WOMEN LEADERS ON THE RISE

55%
More than half of respondents say their companies are preparing more women for senior management, this year vs. last

AMONG THE TOP CHALLENGES FOR LEADERS:

55%
Information overload

52%
keeping up with rapidly evolving technology

What are the key skills and attributes for leaders today?

Effective communication, ability to manage change and ability to inspire others are the most important leadership skills.

55%
Effective communications skills
47%
Ability to manage change
45%
Ability to inspire and bring new ideas
45%
Willingness to make difficult decisions
44%
Interpersonal skills and accessibility with peers and supervisors
33%
Proficiency with tools and technologies
28%
Learning agility
27%
Ability to lead a virtual team

Workplace Satisfaction

An equal number of women and men asked for a promotion, up significantly from last year, when men were more likely to make this request.

Millennials are more likely to ask for a promotion and a raise versus their older colleagues.

WHO ASKS FOR A PROMOTION?

Equal number of women and men, this year vs. last

WHO ASKS FOR A PAY RAISE?

Millennials most likely

?

Which of the following statements best describes your current job situation?

Job satisfaction has declined to 44 percent this year, from 52 percent in 2013.

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44%
Satisfied - not looking for new opportunities

22%
Looking for another opportunity outside company

14%
Looking for another opportunity inside company

10%
Dissatisfied, but not seeking new opportunities

8%
Planning to start my own business

2%
Planning to leave the workforce (stop working) in next 1-2 years *

48%
Satisfied - not looking for new opportunities

23%
Looking for another opportunity outside company

12%
Looking for another opportunity inside company

11%
Dissatisfied, but not seeking new opportunities

6%
Planning to start my own business

0%
Planning to leave the workforce (stop working) in next 1-2 years *

52%
Satisfied - not looking for new opportunities

22%
Looking for another opportunity outside company

9%
Looking for another opportunity inside company

11%
Dissatisfied, but not seeking new opportunities

5%
Planning to start my own business

0%
Planning to leave the workforce (stop working) in next 1-2 years *

?

Which of the following responses best explain why you are not satisfied with your current job situation?

This year, more respondents report long hours and a heavy workload leading to their dissatisfaction with their current job.

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* Not asked 2015 ** Asked 2014 only

* Not asked 2015 ** Asked 2014 only

* Not asked 2015 ** Asked 2014 only

WHO WANTS TO STAY AT HOME?

Half of us, evidently.

51%
of respondents – both men and women – said they would quit their job to be a stay-at-home parent if they could afford it financially. That’s up from 37% in 2014 .

Methodology

In November 2014, Accenture conducted an online survey of 3,600 business professionals – entry level to management – from small, medium and large organizations across 30 countries: Argentina, Australia, Austria, Brazil, Canada, Greater China, France, Germany, India, Indonesia, Italy, Japan, Malaysia, Mexico, Netherlands, The Nordics (Demark, Finland, Norway, Sweden), Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Thailand, United Arab Emirates, United Kingdom and United States. A minimum of 100 respondents from each country participated, with 500 for the United States, 300 for Greater China, and 200 for Germany, the Nordics and the United Kingdom. Respondents were split evenly by gender and were balanced by age and level in their organizations. The margin of error for the total sample was approximately +/- 1.7 percent.

Learn More

To learn more, download the global research results or join the conversation in our dynamic interactive virtual environment.

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