Eighty-six percent of bank executives agree that the widespread use of AI provides for a competitive advantage beyond cost. The newfound awareness of artificial intelligence to power change, growth and innovation points to more opportunities for banks to improve their operations.
Banks that capture competitive value from intelligent automation in their digital transformation must master its secret sauce: pairing intelligent automation with people to fundamentally change the way bank employees work and the type of work they do. It means making important adjustments to the bank’s organization, culture and skillsets to develop people with confidence.
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