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The Digital Insurer: Creating a connected future

Capitalizing on digital innovation to achieve relevance, growth and profitability

ABOUT THE DIGITAL INSURER

In this digital age, opportunities and threats are often different sides of the same coin. Customers are less loyal and more demanding; competitors are entering the industry with radical ideas unburdened by legacy systems or mindsets. Disruption is inevitable; insurers must decide whether they will be among the disruptors or one of their casualties.

Digital insurers are harnessing the power of digital technologies to re-conceptualize their business models around the customer, and seize the opportunities of a fluid marketplace. They are creating unique customer experiences through new combinations of information, business resources and digital technologies. They take an outside-in, or customer-centric view of the organization, and use innovative strategies, products, processes and experiences to create new revenue.

They balance their investments between improving their existing products, processes and systems, and transforming their business and operating models for new revenue streams. And because the future is becoming less predictable every day, digital insurers build agility into everything they do.

CREATING AN INNOVATIVE, INTELLIGENT ENTERPRISE

Creating an intelligent enterprise equipped to target, release and monetize value through step-changes in agility, efficiency, productivity and creativity.​

IT INNOVATION FOR DISRUPTIVE BUSINESS STRATEGIES

Using new, intelligent digital architectures to overcome the constraints of legacy systems and support rapid implementation of new business and operating models.​

ENHANCED CUSTOMER EXPERIENCES BEYOND INSURANCE

Providing personalized products, services and engagement that meet customer needs in new, compelling ways and that capture new sources of growth.

WORKFORCE OF THE FUTURE

Combining advanced technologies with human qualities, to create extended workforces that are agile and adaptive, appropriately skilled and organized, and motivated to build an innovative enterprise for the future.

CYBER-RESILIENT BUSINESS

Proactively protecting digital assets across the enterprise value chain to align with current and future business needs.

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