Patient navigators help patients—especially underinsured patients—through financial, logistical, emotional, cultural and communications barriers that may lessen their ability to obtain the care they need across the healthcare continuum.
Implementing a patient navigation program, as part of a Provider’s Health Management strategy, ensures that patients are better equipped to overcome the medical and non-medical barriers that may keep them from gaining access to the timely quality care that they need. The outcome is to move patients from an unmanaged to a managed state to achieve better care and better health, at lower costs.
Today’s healthcare climate has increasing and diverse demands. Providers must generate revenue while decreasing costs and increasing access to care with reportable outcome data, payers want to cut administrative costs while building relationships with consumers and increasing engagement and patients need quality, affordable healthcare. Everyone in the healthcare system wants people to get well and patient navigation makes a positive difference.