There is nothing like the passion of human services advocates. Many spend entire careers working tirelessly to get support and resources for their programs. It should be no surprise that many fear that integration will mean “less” not “more” for their cause. This is why it is so difficult to get to a collective voice on enterprise human services in a categorical advocacy world. There is “resisting” when there needs to be “rallying.”
Many human services leaders are discovering the hard way that making an intellectual case for change is not enough. Instead, leaders must harness the one thing that all advocates have in common—the consumer.
By understanding the consumer voice and developing a robust citizen engagement strategy, leaders can rally diverse programmatic interests and build the foundation for convergence.