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People expect more transparent, accessible and responsive services from the healthcare sector today. Meeting these expectations can be overwhelming. Any organization can make do with incremental change—at least, for a while. But building for the future demands bold moves and tough decisions.

Healthcare organizations need a trusted guide to help them transform how they serve consumers—one that brings new and innovative ideas every day. Healthcare organizations can rely on Accenture Health Management Consulting to help them tackle their most pressing challenges by combining deep industry knowledge, meaningful insights and broad capabilities.



We work with healthcare organizations to help them solve top-of-mind challenges and seize exciting opportunities for change.

• Work as a data-driven, consumer-centric organization.
• Deliver relevant, convenient and secure customer experiences.
• Take advantage of the latest user experience principles.

Blog: How microservices can improve the customer experience in healthcare

Microservices standardize tasks and make for more seamless patient experiences. Five tips show how you can get started.

Digital Health: Primary care is no longer primary

Accenture report outlines how healthcare consumers have more digital health options and they are engaging less with primary care physicians.

Blog: Digital health trends show a promising future

Five digital health trends are coming to life through innovation at Highmark Health.

• Attract, engage and retain the right talent.
• Build a right-skilled, digital workforce.
• Develop a strong customer service culture.

Digital Health Technology Vision 2018

Explore Accenture’s Digital Health Tech Vision report, featuring five health IT trends that redefine the future of intelligent healthcare enterprises.

Healthcare: Walking the AI talk

Accenture survey shows healthcare organizations believe in AI, and they are leading the way in adopting machine learning-enabled processes.

Blog: Imagining a doctor who is always in

Prepare to bask in a bright future when it comes to healthcare tech.

• Streamline how vital goods and services are acquired.
• Create a fast, flexible and efficient supply chain.
• Achieve results with strategic sourcing practices.

AHIP 2018 Conferences Medicare, Medicaid & Duals

From ensuring value and improving outcomes for beneficiaries to policy and regulatory changes, you’ll hear the latest updates for today.

Blog: Concierge medicine: A Patient-centric opportunity

Catering to higher-income and millennials’ healthcare expectations for on-demand healthcare requires hospitals embrace concierge care.

Blog: Lean Six Sigma alone is not enough to seize optimal hospital efficiencies

How Lean Six Sigma (LSS) initiatives can overlook, even hamper, critical hospital supply savings.

• Measure, monitor and improve performance.
• Evolve finance management capabilities.
• Explore new ways of working with shared services models.

Renown health boosts senior engagement

Accenture helped Renown Health design an improved customer experience for the 65-plus market, boosting senior management.

Blog: The smart way to fight healthcare cybercrime

How can smart cybersecurity protect against phishing, ransomware, data theft?

Healthcare’s future winners and losers

Analysis of healthcare profit pools show that over the next decade the distribution of market share and profitability in healthcare will change.


Everything we do is built on the same foundation. We approach our clients’ challenges as if they are our own. Healthcare organizations can expect us to do things with and for them—not to them.

Accenture Health Management Consulting is different because we know all aspects of this industry well. As a Forrester Research recognized leader amongst Business Transformation Consultancies, Q3 2017, we take on the most complex business and technology projects. Our healthcare experience runs the gamut—across all missions and functional areas, and both payer and provider.

  • Business and technology. Our solutions draw on Accenture’s strengths in business, technology and operations strategy.

  • Ideas and outcomes. We take a hands-on approach from concept development straight through to implementation so our clients realize outcomes.

  • Innovation. We are passionate about harnessing innovation to tackle even the most complex issues, exploring how bold ideas, rich data insight and emerging technologies combine for breakthrough solutions.

  • Trusted advisor approach. We have “been there and done that,” which offers clients proven perspectives and peace of mind.

  • Knowledge sharing. Our teams are backed by the resources, capabilities and perspectives of a global professional services company.


Forrester: Wave Leader 2017 - Business Transformation Consultancies. This opens a new window.

Healthcare organizations are at a tipping point. They must meet new demands in a rapidly changing environment. Will they get there by making small changes? Or will they make bold moves to build the future of healthcare? One thing is certain, real change demands real transformation.

We are proud to help healthcare organizations reinvent how they serve patients and members. Whether its delivering next-level customer service, building tomorrow’s workforce, streamlining processes or optimizing the supply chain, driving business outcomes and restructuring the organization, we can help. We combine deep industry knowledge with bold ideas to deliver outcomes that matter. Let’s build the future together—today.


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Kristin Ficery
Managing Director, North America Health & Public Service, Management Consulting
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Bernard le Masson
Managing Director, Global Health & Public Service, Management Consulting
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