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People expect more transparent, accessible and responsive services from the healthcare sector today. Meeting these expectations can be overwhelming. Any organization can make do with incremental change—at least, for a while. But building for the future demands bold moves and tough decisions.

Healthcare organizations need a trusted guide to help them transform how they serve consumers—one that brings new and innovative ideas every day. Healthcare organizations can rely on Accenture Health Management Consulting to help them tackle their most pressing challenges by combining deep industry knowledge, meaningful insights and broad capabilities.



We work with healthcare organizations to help them solve top-of-mind challenges and seize exciting opportunities for change.

• Work as a data-driven, consumer-centric organization.
• Deliver relevant, convenient and secure customer experiences.
• Take advantage of the latest user experience principles.

The New Laws of Consumer Attraction for Health Insurers

Read Accenture’s report on the new laws of consumer attraction for health insurers. Learn why insurers and HIX must attract and retain the HDCs.

Blog: How do we close the millennials gap in health insurance?

Think about improving customer service to give younger health insurance exchange users what they want.

Blog: How do you turn employees into partners for better health?

Accenture Active makes strong use of wellness technology, social media, for improved employee wellness.

• Attract, engage and retain the right talent.
• Build a right-skilled, digital workforce.
• Develop a strong customer service culture.

Blog: Imagining a doctor who is always in

Prepare to bask in a bright future when it comes to healthcare tech.

Blog: Why healthcare needs proactive Enterprise Asset Management [EAM]

Hospitals and healthcare operations can maximize value from their medical capital equipment and improve regulatory compliance.

Digital Health Tech Vision 2017

The Accenture Digital Health Technology Vision 2017 report showcases the top five tech trends and innovations essential to business success.
• Streamline how vital goods and services are acquired.
• Create a fast, flexible and efficient supply chain.
• Achieve results with strategic sourcing practices.

Blog: Lean Six Sigma alone is not enough to seize optimal hospital efficiencies

How Lean Six Sigma (LSS) initiatives can overlook, even hamper, critical hospital supply savings.

Rethinking Health and Wellness Products

Today‘s consumer-driven marketplace is challenging the fundamentals of health insurance product design and marketing.

Blog: It's time healthcare providers make SaaS their SOP

Software as a service is the future of enterprise resource planning for healthcare as well as for other industries.
• Measure, monitor and improve performance.
• Evolve finance management capabilities.
• Explore new ways of working with shared services models.

Show me the money: Healthcare consumers seek price transparency

Offering cost information upfront does not change most patients’ buying behaviors.

Blog: What healthcare CEOs must measure for better customer experiences

Whether insurers today compete in a business-to-business or business-to-consumer market, they must continuously improve the customer experience to win and retain business.

Digital Health: Will you self-disrupt or self-destruct?

Healthcare organizations investing in innovative digital health companies today are more strategic about the scale and timing of investments and keen to prioritize affordability.

Everything we do is built on the same foundation. We approach our clients’ challenges as if they are our own. Healthcare organizations can expect us to do things with and for them—not to them

Accenture Health Management Consulting is different because we know all aspects of this industry well. Our healthcare experience runs the gamut—across all missions and functional areas, and both payer and provider. In addition, we combine:

  • Business and technology. Our solutions draw on Accenture’s strengths in business, technology and operations strategy.

  • Ideas and outcomes. We take a hands-on approach from concept development straight through to implementation so our clients realize outcomes.

  • Innovation. We are passionate about harnessing innovation to tackle even the most complex issues, exploring how bold ideas, rich data insight and emerging technologies combine for breakthrough solutions.

  • Trusted advisor approach. We have “been there and done that,” which offers clients proven perspectives and peace of mind.

  • Knowledge sharing. Our teams are backed by the resources, capabilities and perspectives of a global professional services company.



Healthcare organizations are at a tipping point. They must meet new demands in a rapidly changing environment. Will they get there by making small changes? Or will they make bold moves to build the future of healthcare? One thing is certain, real change demands real transformation.

We are proud to help healthcare organizations reinvent how they serve patients and members. Whether its delivering next-level customer service, building tomorrow’s workforce, streamlining processes or optimizing the supply chain, driving business outcomes and restructuring the organization, we can help. We combine deep industry knowledge with bold ideas to deliver outcomes that matter. Let’s build the future together—today.


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