Skip to main content Skip to Footer

MANAGEMENT CONSULTING


People expect more transparent, accessible and responsive services from the healthcare sector today. Meeting these expectations can be overwhelming. Any organization can make do with incremental change—at least, for a while. But building for the future demands bold moves and tough decisions.

Healthcare organizations need a trusted guide to help them transform how they serve consumers—one that brings new and innovative ideas every day. Healthcare organizations can rely on Accenture Health Management Consulting to help them tackle their most pressing challenges by combining deep industry knowledge, meaningful insights and broad capabilities.

DOWNLOAD FULL OVERVIEW [PDF]

ISSUES THAT MATTER

We work with healthcare organizations to help them solve top-of-mind challenges and seize exciting opportunities for change.

• Work as a data-driven, consumer-centric organization.
• Deliver relevant, convenient and secure customer experiences.
• Take advantage of the latest user experience principles.


A balanced brand is a healthy brand

Health systems with both strong physician and organization brands have healthier brands. Read how it improves customer acquisition, retention and loyalty.




Good healthcare customer service isn’t good enough

Accenture research shows great customer service is a catalyst for meeting insurers’ promotion, retention and loyalty objectives and generating revenue.


Blog: Think beyond the emergency room with mobile strategy

Hospitals and health systems can use mobile solutions to improve care, empower patients via digital health, virtual healthcare.


• Attract, engage and retain the right talent.
• Build a right-skilled, digital workforce.
• Develop a strong customer service culture.


Digital Health Technology Vision 2018

Explore Accenture’s Digital Health Tech Vision report, featuring five health IT trends that redefine the future of intelligent healthcare enterprises.

Healthcare: Walking the AI talk

Accenture survey shows healthcare organizations believe in AI, and they are leading the way in adopting machine learning-enabled processes.

Blog: Imagining a doctor who is always in

Prepare to bask in a bright future when it comes to healthcare tech.
• Streamline how vital goods and services are acquired.
• Create a fast, flexible and efficient supply chain.
• Achieve results with strategic sourcing practices.


Blog: Lean Six Sigma alone is not enough to seize optimal hospital efficiencies

How Lean Six Sigma (LSS) initiatives can overlook, even hamper, critical hospital supply savings.

Rethinking health and wellness products

Today‘s consumer-driven marketplace is challenging the fundamentals of health insurance product design and marketing.

Blog: It's time healthcare providers make SaaS their SOP

Software as a service is the future of enterprise resource planning for healthcare as well as for other industries.
• Measure, monitor and improve performance.
• Evolve finance management capabilities.
• Explore new ways of working with shared services models.


Healthcare’s future winners and losers

Analysis of healthcare profit pools show that over the next decade the distribution of market share and profitability in healthcare will change.

The cost of cyber crime to the healthcare industry

Insights on the security investments that make a difference in healthcare.

Healthcare CSOs unprepared as disruption surges

An Accenture survey of healthcare chief strategy officers (CSOs) reveals that they are less prepared for disruption than peers in other industries.
A DIFFERENT KIND OF EXPERIENCE

Everything we do is built on the same foundation. We approach our clients’ challenges as if they are our own. Healthcare organizations can expect us to do things with and for them—not to them.

Accenture Health Management Consulting is different because we know all aspects of this industry well. As a Forrester Research recognized leader amongst Business Transformation Consultancies, Q3 2017, we take on the most complex business and technology projects. Our healthcare experience runs the gamut—across all missions and functional areas, and both payer and provider.

  • Business and technology. Our solutions draw on Accenture’s strengths in business, technology and operations strategy.

  • Ideas and outcomes. We take a hands-on approach from concept development straight through to implementation so our clients realize outcomes.

  • Innovation. We are passionate about harnessing innovation to tackle even the most complex issues, exploring how bold ideas, rich data insight and emerging technologies combine for breakthrough solutions.

  • Trusted advisor approach. We have “been there and done that,” which offers clients proven perspectives and peace of mind.

  • Knowledge sharing. Our teams are backed by the resources, capabilities and perspectives of a global professional services company.

DOWNLOAD FULL OVERVIEW [PDF]

Forrester: Wave Leader 2017 - Business Transformation Consultancies. This opens a new window.
THE FUTURE IS WAITING

Healthcare organizations are at a tipping point. They must meet new demands in a rapidly changing environment. Will they get there by making small changes? Or will they make bold moves to build the future of healthcare? One thing is certain, real change demands real transformation.

We are proud to help healthcare organizations reinvent how they serve patients and members. Whether its delivering next-level customer service, building tomorrow’s workforce, streamlining processes or optimizing the supply chain, driving business outcomes and restructuring the organization, we can help. We combine deep industry knowledge with bold ideas to deliver outcomes that matter. Let’s build the future together—today.

DOWNLOAD FULL OVERVIEW [PDF]

Stay In The Know

Receive e-mails from Accenture featuring new content that matches your interests.

Visit the subscription center to make your selections and subscribe to New from Accenture.


ABOUT THE EXPERTS
Kristin Ficery
Kristin Ficery
Managing Director, North America Health & Public Service, Management Consulting
Mail to Kristin Ficery. This opens a new window. Connect with Kristin Ficery's Profile on LinkedIn. This opens a new window.
Bernard le Masson
Bernard le Masson
Managing Director, Global Health & Public Service, Management Consulting
Mail to Bernard le Masson. This opens a new window. Connect with Bernard le Masson's Profile on LinkedIn. This opens a new window.