Human services agencies are struggling to meet increased demand for better outcomes with fewer resources and siloed legacy technology systems. They need a new vision for client-focused solutions that enable caseworkers to handle relationships holistically by achieving convergence in human services.
This IDC Government Insights white paper offers insights into achieving such a vision. The paper examines how health and human services providers can build a coordinated view of their clients. It addresses measures to upgrade and optimize legacy systems to improve caseworker effectiveness. And it offers a model for implementing integrated case management systems within the Human Services Value Curve: a framework for delivering the services most appropriate to improving the quality of life of individuals and families.