Many federal agencies recognize that opportunities exist for digital tools to better support collaboration and service delivery. In fact, one large civilian agency recently launched a digital transformation program to better serve citizens.
Watch this video to see Jake Brody, managing director, Accenture Federal Services discuss how a customer and data-driven approach to digital transformation can help an agency improve customer satisfaction, increase awareness and grow the agency’s audience of consumers.
For a more in-depth look at digital service delivery, also read our report on Delivering on digital government for Government Efficiency Efficiency.
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