Every day, human services workers—including the child welfare workforce—connect with people during visits, in the car, at court and from home. When your office is everywhere and face-to-face connections mean everything, mobile devices are more than cool gadgets; they are lifelines for delivering human services outcomes.
But going mobile in human services means more than distributing devices to staff in the field. Find out what it takes to become a mobile human services agency.
This article—exploring Massachusetts Department of Children and Families’ (DCF) continuing mobile workforce journey—was published in the August 2015 issue of Policy & Practice.