More than half of respondents to the Accenture Digital Citizen Pulse Survey would use digital services—including mobile websites and apps—if offered by government agencies, especially for routine transactions. A majority also wants to conduct all their government business digitally in the future.
As this data suggests—and as people’s everyday experiences can attest—citizens and employees are embracing mobile technology. It is becoming an inherent part of how many people live their lives. But how do government agencies harness it to drive government transformation and deliver public service for the future?
This point of view explores mobility in government. What does the landscape look like? What influences should shape the future of mobility in government? As agencies pursue mobile strategy development, they are discovering that the biggest benefits from mobile government solutions come when agencies combine this technology with process transformation.