Shared services can provide efficiencies for all parties, but despite pressure from above, many agency leaders have been slow to adopt shared services for fear of losing control, fear that the shared service provider will stop supporting their agency’s critical business functions or that their agency will be locked into a single provider.
At the federal level, Federal Shared Service Providers offer services to other agencies. For example, the Interior Business Center provides services to more than 150 government offices and federal agencies, including both internal and external clients.
At the federal, state and regional level, Internal Shared Service Providers offer services just for their internal agency. Two examples are: the Commander, Naval Installations Command (CNIC), which provides shore infrastructure support for the U.S. Navy; and the New York Metropolitan Transit Authority (NYMTA), which provides HR, payroll and financial management services to its nine agencies.
As deadlines approach, whether federal, state and local organizations decide to become shared service providers themselves or use the services of another organization, shared services can bring efficiencies for all who are involved.