Our hyper-connected world is changing faster—demanding equally dramatic action by federal agencies wrestling with sprawling legacy investments, evolving cyber threats and growing citizen expectations.
Digital is fueling the next wave of change in government—fundamentally changing for agencies what they do, how they run their business and how they serve their customers. Digital gives agencies a cost-effective lever to make real change on a massive scale. It frees agencies from the physical foundations of government infrastructure, connects devices and places seamlessly and securely, and closes the gap between customer expectations and satisfaction.
Achieving this will require managing a portfolio of investments, shifting resources from legacy to “new,” bringing in and keeping top talent, and delivering value fast. Agency leadership must also address three priorities: