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The Digitization of Human Resources

Discover how HR departments are embracing digitization and five key trends in the adoption of Software as a Service (SaaS) based applications for human capital management (HCM).

Overview

Human Resources (HR) departments have typically managed people while remaining separate from other parts of an organization. This is rapidly changing thanks to advances in digital technology, specifically Software as a Service (SaaS) based applications for human capital management (HCM).

Accenture has identified five key trends in the adoption of digital HCM solutions based on insights gained through projects around the world and as an alliance partner of leading vendors including Workday, SuccessFactors and Oracle.

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"HR departments are seizing ownership of IT systems to achieve business outcomes and drive organizational change."

Key Trends


TREND 1: Human resources goes digital
HR departments are seizing ownership of IT systems to achieve business outcomes and drive organizational change.


TREND 2: Human resources becomes decentralized
Digitization decentralizes HR activities to users and embeds them in the business.


TREND 3: Human resources knows the business
Digitization empowers HR to mine employee data for insights so it can "market" internal messages more effectively.


TREND 4: Human resources adds value
As HR becomes technology-based, it can help strategically position the business.


TREND 5: Human resources wins over the boardroom
HR has become integral to growing top line performance.

Key Considerations

Key considerations for implementing Software as a Service (SaaS) based applications for human capital management (HCM):

Consider your business model

  • Constant review of functions & processes to get value SaaS expenditure

  • Governance structures to review impact of policy and process changes

Don’t underestimate complexities

  • Effort required to build and maintain complex integrations

  • Identification, design and build of custom reports not delivered as standard SaaS reports

Implementation is different

  • Be open minded to move at pace

  • Design & Build is iterative and flexible, Testing is adaptive and ongoing

  • Changes can be quick and made after implementation

Increase user adoption

  • Consider change management approach, doesn’t have to be costly

  • Drip-feed functionality into an unprepared environment to reduce impact, such as full self-service

Contact

Andrew Woolf

Andrew Woolf
Global Human Capital Lead - Financial Services

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