The physical world is coming online as objects, devices and machines acquire more digital intelligence. What’s emerging is more than an “Internet of Things”; it’s a new layer of connected intelligence that augments the actions of individuals, automates processes and incorporates digitally empowered machines into our lives, increasing our insight into and control over the tangible world. In the U.S., the digital-physical blur, and the immediate access to data it enables, will give federal agencies unprecedented real-time connections to the physical world, accelerating responsiveness. Decisions will be made by federal employees when they’re needed in informed, social and easy-to-use ways, allowing agencies to reimagine the possibilities for engaging with citizens.
In this point of view, Accenture examines the emerging world of the digital-physical blur, including a new world of user experiences, technologies that are refreshing traditional ways of working and the disruptions that lie ahead.