Does a day go by anymore that you don’t depend on digital tools and technologies to accomplish important tasks? Probably not. Digital is part of the fabric of our lives, making transactions more convenient, faster, smarter and personalized.
Many human services agencies have begun the journey to a digital future. They are building the foundation of the digital human services agency by strengthening their use of data, mobility and service design. It’s about empowering the human service workforce in new ways, and delivering a new level of customer-first experiences to help people on the path to self sufficiency.
HUMAN SERVICES: FROM CATCHING PEOPLE WHEN THEY FALL TO LIFTING THEM AS THEY RISE [PDF]
Three digital technologies are reinventing human service delivery.
(This article was originally published in the August 2016 edition of Policy & Practice.)