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Digital human services is the next level in service delivery

Forward-thinking agencies are harnessing digital technologies to change the way they work and deliver new outcomes to people.

The art of the possible

Does a day go by anymore that you don’t depend on digital tools and technologies to accomplish important tasks? Probably not. Digital is part of the fabric of our lives, making transactions more convenient, faster, smarter and personalized.

Many human services agencies have begun the journey to a digital future. They are building the foundation of the digital human services agency by strengthening their use of data, mobility and service design. It’s about empowering the human service workforce in new ways, and delivering a new level of customer-first experiences to help people on the path to self sufficiency.

HUMAN SERVICES: FROM CATCHING PEOPLE WHEN THEY FALL TO LIFTING THEM AS THEY RISE [PDF]
Three digital technologies are reinventing human service delivery.
(This article was originally published in the August 2016 edition of Policy & Practice.)

Realize the vision

Digital is not just the stuff of Silicon Valley disruptors. It has the potential to reinvent every aspect of how human services agencies work and serve.

Put mobility to work

Mobile tools can jumpstart human services workforce productivity and connect people with vital services, wherever they are.

Transforming Whole-Person Care

DESIGN AT THE HEART OF THE MATTER [PDF]

How one organization used service design to transform whole-person care

Design is not only about making things look better. Good design makes them work better. That’s why Lutheran Social Services of Illinois (LSSI)—the state’s most comprehensive social services organization—used service design to address the health, mental, emotional and social needs that factor into a person’s wellness in an entirely new way.

Design for people

​Service design rooted in customer understanding creates easy, intuitive digital human services experiences that truly serve people.

Discover why service design is about more than a pretty face

Lisa Mitnick, Managing Director, Accenture Mobility

DOWNLOAD TRANSCRIPT [PDF]

“It comes down to a new digital mindset. There are a lot of new capabilities out there that can dramatically improve outcomes.”

LISA MITNICK​
Managing Director
Accenture Mobility


Author

Lisa Mitnick

Lisa Mitnick
Managing Director, Accenture Human Services

Lisa Mitnick is managing director, Accenture Digital, where she is responsible for driving mobile and digital innovation services across North America Health and Public Service markets. Lisa was named to Mobile Marketer’s Mobile Women to Watch in 2013.

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