In an Accenture Public Service Pulse Survey of almost 7,000 citizens in seven countries, Accenture has revealed a significant gap between what citizens want from digital government and the services that are available. The research shows there is room for improvement in government meeting demand, and better digital services would improve citizens’ view of government.
Government leaders need to engage citizens as partners in personalizing their digital services and delivering public service of the future. Using new technologies, new insights and new ways of working can help close the gap between what citizens expect and what’s being delivered, creating more meaningful relationships between government and citizens.
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