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The digital child support agency

Move from collections to collaboration in child support services.

OVERVIEW

Digital tools and technologies empower child support agencies to understand parental motivations and family dynamics in new ways and deliver personalized, convenient services faster. With streamlined workflows, child support agencies can realign caseworkers to focus less on transaction processing and more on relationship building.

The digital child support agency strengthens parent-to-parent, parent-to-child and parent-to-agency relationships. As research shows, strong relationships can mean healthier families, better outcomes and higher collection rates—a win for everyone.

Explore hot spots for digital child support services

DIGITAL TOOLS

"Digital will be a driver as agencies explore more family-focused child support services."Digital will be a driver as agencies explore more family-focused child support services."Digital will be a driver as agencies explore more family-focused child support services."


Digital Tools

LEARN MORE: Increasing transparency in establishing child support obligations

Putting digital tools in child support caseworkers’ hands can help them more effectively serve children and families. This is just what the State of Michigan did. Joining with a combined Accenture and Fjord team, the Michigan Department of Health and Human Services reinvented its child support calculator.

ABOUT THE EXPERTS

Jamie Walker


Jamie Walker
Managing Director, Accenture

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Andrew Hagman


Andrew Hagman, PMP
Accenture Technology Account Lead – Michigan

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