Tight margins amid demands from digitally-savvy consumers call for new ideas and business solutions. The first step to core strength and growth is understanding what customers truly want.
The Accenture Customer Experience Solution for Utilities is a highly flexible, modular application built on Salesforce. Accenture’s deep knowledge of industry processes helps utilities and energy retailers make the most of the Salesforce cloud platforms—including Service, Sales, Marketing, Community and Field Service Lightning. The result—a 360-degree view of customers and agent technology integrated with customer information systems (CIS).
Our research and experience working with energy providers reinforces the need to focus on the customer experience - customer retention and acquisition through innovation, new products and services, and digital transactions with business partners. For faster speed to market, these capabilities need to be deployed on the cloud and digitized across platforms and applications.
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