Energy providers around the world are facing increasing competitive pressures from “asymmetric” competition, squeezed margins and disruptive technologies. All signs point to continued disruption with substantial changes in every utility’s customer operations for the foreseeable future. Successful energy providers will be those that recognize that disruption can spark innovation, and accelerate new opportunities and rapid advancements. And they will embrace the potential of consumers as a strategic lever for increasing revenues and decreasing costs. To reap this potential, utilities are becoming more customer-oriented, responsive, flexible and agile.
The Accenture Customer Experience Solution for Utilities combines the strengths of the Customer Success Platform including Service, Sales, Marketing and Community clouds with Accenture’s global utilities knowledge and industry experience. The Fullforce-certified solution is available on a modular basis to best match an organization’s specific business needs, today and in the future.
Accenture Energy Consumer Services