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CONSUMERS DISTRUST HEALTH PLAN INFORMATION

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A payer’s how-to guide for building price transparency

Three steps that set a foundation for patient engagement
Healthcare consumers want pricing information, but the majority of consumers don’t believe health plans are accurately providing it, according to the Accenture 2013 Healthcare Transparency Survey. Payers that want to build trust and loyalty among members have an opportunity to address these perceptions by providing consumers accurate cost estimates and rethinking how they deliver money-saving advice.

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