As organizations adopt and shift to greater use of enterprise technology capabilities, many are learning that not all task management systems are equal. One organization realized a 35 percent efficiency gain within two months of moving from a home-grown system to TMT. Further reports indicate others are seeing approval wait times shortened by as much as 50 percent over just three months.1
Or consider the experience of the US Air Force. Prior to deploying TMT, users expressed frustration with team-based collaboration methods due to lack of visibility and time spent looking for assigned contact points and status updates. After deployment of TMT, users experienced increased visibility of task status and the additional advantage of archive capability. TMT delivered efficiencies at every step of a task’s lifecycle, with an overall cost benefit of $1.4 million annually at one command in strategic efficiency savings.2
To assess whether your agency can benefit from adopting TMT, ask yourself the following questions:
How efficient are interaction and cooperation between agency support and operations?
Are agency processes as efficient as they could be, and can you measure it?
Are capabilities designed for individual teams or for the entire agency?
Does the flow of information support fast paced operational needs?
Are personnel often waiting on approvals?
Is there room for improvement in successfully delivering services and information?
Enterprise technology capabilities hold great potential for organizations, but tools need to extend beyond the back office. As an enterprise-wide collaboration tool, TMT helps ensure that the volumes of tasks are automated, accurate and completed on time, while the flow of information is seamless and secure.
1 “Twice the results in half the time: A breakthrough in enterprise collaboration,” Accenture article, 2015.
2 “Knowledge Operations (KO) Tools Cost Benefit Analysis (CBA),” Headquarters, Air Combat Command, Directorate of Communications, Warfighter Technology Division, Knowledge Operations Branch, Langley AFB, VA, page 30, September 2011.