Enhanced multichannel experiences, social media interactions and mobile technology can enable banks to achieve success—today and in the future.
Today’s banks must restore customer trust, defend against new competitors and avoid commoditization. In this report, Accenture proposes three business models that can help banks overcome these challenges:
The “Intelligent Multichannel” bank.
The “Socially Engaging” bank.
The “Financial/Non-Financial Digital Ecosystem” bank.
Banks face three critical battles: restoring customer trust, defending their payments business from new entrants and avoiding commoditization. Accenture’s Banking 2016 report highlights the steps that banks must take to win these battles and achieve next-generation banking.
The first step is getting the basics right. By reinforcing core business operations, banks can improve efficiency, customer relevance and profitability. Next, banks can focus on the path ahead.