Skip to main content Skip to Footer

Improve the banking experience with three agile bank building blocks

Customers, collaboration and commandos are the foundation of your agile bank strategy.

Overview

"Branches on wheels, branches that float and branches on social media are just some examples of agile distribution in action today."

Agile banks reimagine traditional retail bank distribution and marketing for the digital banking era—growing market share without traditional branch network expansion. Agile banks can reduce fixed costs, create efficiencies and deliver a distinct customer experience that keeps people coming back.

The first step to becoming an agile bank is to ensure that the right building blocks are in place. So what are the three non-negotiables of the agile bank?

Analysis

Banks cannot become agile overnight, however, laying the groundwork for change begins with three building blocks:
Banks cannot become agile overnight, however, laying the groundwork for change begins with three building blocks
Customer obsession. More than simply serving customers, agile banks understand them deeply and infuse a disciplined, customer-first perspective into everything they do.
Unconventional collaboration. Agile banks must collaborate on a whole new level, changing why they collaborate, whom they collaborate with, and how they collaborate.
SWAT teams. Agile banks can anticipate and react to market demand at speed because they develop empowered execution and innovation teams with a bias for action.

Recommendations

Traditional retail banks can start to move from agile bank possibility to agile bank reality by putting the three agile banking blocks in place and asking key questions:
Where are the best customers located?

Where are the best customers located?

What parts of the value chain could be managed by partners?

What parts of the value chain could be managed by partners?

What is the bank’s brand identity?

What is the bank’s brand identity?

What are the core competences?

What are the core competences?

SUGGESTED CONTENT

Stay In The Know

Receive e-mails from Accenture featuring new content that matches your interests.

Visit the subscription center to make your selections and subscribe to New from Accenture.