Public Service Consulting

Empowering public service with innovation and agility to embrace accelerating change.

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Leaders wanted

Public service technology trends 2021
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Lead with impact

Now more than ever, public service organizations must balance stability with speed to meet citizens’ needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to deliver on their missions.

We bring together people and technology to transform bold visions into meaningful action. Enabling you to leverage your resources to support pragmatic solutions, scale technologies at speed, and build personalized and frictionless experiences that increase trust in government.

By unleashing innovative potential across your organization, we’ll help deliver tangible value for your constituents. Rethinking approaches and retooling services in record time to drive unparalleled outcomes. Helping you balance the global with the local, and the community with the individual, to affect real change.

Lead with impact to make the most of every opportunity.

Outcomes-focused service delivery

Citizens expect personalized, secure public service experiences. When agencies use technology to augment human resources, they can advance innovation, achieve service excellence and lead with impact.

Advance your mission

Making a difference in citizens’ lives requires not just setting a bold vision but executing pragmatically and efficiently against it. Our deep industry expertise drives end-to-end, proven solutions to help your organization evolve.

Cloud and digital platforms

Public service organizations embrace cloud to enable and accelerate innovation, intelligence and value.

Reimagining regulatory and compliance

It’s time to reimagine how government payments are made and processed, how compliance is communicated and monitored, and how these are designed.

Workforce for a new era of Public Service

Reimagine skilling, talent and operational models to build a resilient workforce that can meet citizens’ evolving needs.

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Sustainability

Accenture's sustainability value promise
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Case studies

The Texas Workforce Commission handled a surge in unemployment insurance claims.

Northeastern University built a flexible learning, leaving a lasting mark on the student experience.

The Tennessee DHS needed call center help with massive COVID-19 call volumes.

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What we think

Voices of Accenture Public Service

Get the latest on how to focus your mission and leverage your resources from our subject-matter experts.

How can you make the most of ARPA funding?

The ARPA funding streams provide unprecedented opportunities to transform public services and public service delivery.

Pandemic momentum: Use (case) it or lose it

The pandemic provided an impromptu laboratory in which to experiment. Now it’s time to get scientific about what’s working and what’s not.

Curious about returning to work? You’re not alone

Accenture research reveals that employees are open to the “best of both worlds” aspects of hybrid work models.

Meet our lead

For about four decades, we’ve been hearing the phrase “Think globally, act locally.” I have a slightly different mantra for government leaders as they navigate COVID-19: “Look locally AND globally.”


Ryan Oakes

Senior Managing Director – Strategy & Consulting, Global Public Service

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Accenture Public Service on LinkedIn

Insights to help you lead with impact.

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Helping #PublicSector orgs maximize their efforts to affect real change.

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See how to plan, enable and advance with maximum impact in mind.

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Consulting careers

Partner with clients to implement strategies that improve essential services. Enable public service organizations to solve for today while anticipating tomorrow by helping them embrace emerging technologies and prepare for workforces of the future.

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