Our High Performance in BPO research identifies the specific business outcomes and the collaborative behaviors and practices that enable clients to capture the greatest potential value from BPO.
The finance and accounting (F&A) BPO relationship between EMC and Accenture demonstrates how high performance BPO practices help enable EMC’s strategic outcomes in a global business services model.
Based on our recent research on more than 20 client-provider relationships, the Microsoft OneFinance BPO engagement for financial, accounting, and procurement services stands out as a key example.
The twenty-year finance and accounting BPO relationship between BP and Accenture is an exemplar for reinvigorating a core service and sustaining high performance in BPO.
Is Good Enough Really Good Enough?
The Great Talent Paradox in Outsourcing
Pillar 2: Digital Insights
Executive Summary
Mastering high performance BPO: Dynamic Innovation
Mastering high performance BPO: The role of transformational leaders