The finance and accounting (F&A) BPO relationship between EMC and Accenture demonstrates how high performance BPO practices help enable EMC’s strategic outcomes in a global business services model.
Based on our recent research on more than 20 client-provider relationships, the Microsoft OneFinance BPO engagement for financial, accounting, and procurement services stands out as a key example.
The twenty-year finance and accounting BPO relationship between BP and Accenture is an exemplar for reinvigorating a core service and sustaining high performance in BPO.
Pillar 2: Digital Insights
Mastering high performance BPO: Dynamic Innovation
Mastering high performance BPO: The role of transformational leaders