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OVERVIEW

High performers in IT are consolidating the noticeable lead that they have opened up in recent years.

Not only are they finding novel ways to optimize— holding down costs and streamlining processes across their organizations—but they are also actively driving innovation and top-line growth. Increasingly, they are central to their organizations’ strategic directions—and increasingly, those directions are defined by digital. Here are the highlights of Accenture’s fourth High Performance IT research, with the digital dimension clearly visible.

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ITS ALL ABOUT THE CUSTOMER

CONTEXT IS KING

STRATEGY AND IT WORK AS ONE

 

BRINGING HARMONY TO HYBRID IT

FEARLESSLY DIGITAL

THE POWER OF SELF-SERVICE

UNEARTHING DATA GEMS

AGILITY AND SPEED

PLUG-AND-PLAY TALENT

BUSINESS RISK AND IT SECURITY