Global Director for Delivery Excellence & Innovation, Mumbai
I am responsible for the execution of our Next Generation Operations strategy which includes driving analytics and business outcome focus, use of emerging technologies in operations, innovation in delivery centers, industry programs and operations maturity programs.
I've been with Accenture for more than 16 years now and am continually awed by the passion and energy of our people. Before joining Accenture, I worked with top global companies leading business transformation programs in procurement, supply chain, human capital and new product development.
As a Business Advisor, I can apply my knowledge and experience to drive large scale business change and improvements for our clients.
Paul Van Beveren
Service Delivery Lead, North, Central & Eastern Europe, Prague
I am responsible for service delivery operations for North, Central and Eastern Europe. My teams use analytics to see how processes like inventory reduction, contract compliance and day sales outstanding (DSO) can be targeted to increase value, drive cost savings or improve efficiency.
I have worked for Accenture for more than 10 years now and for me, it’s the best place to work. Before joining Accenture, I worked in various operations and financial processes within the retail sector and the chemicals industry. In my role as a Business Advisor, I can add greater value for my clients by recognizing areas of improvement and implementing changes for my clients.
Digital Analytics Lead, Marketing Operations, Mumbai
I lead digital analytics for Accenture’s Marketing Operations clients. Essentially, I develop tailored offerings which use resources like web analytics, search engine optimization and search engine marketing. As integration lead, I also design and agree services for our clients while ensuring they experience a smooth transition.
I am passionate about marketing. I worked for market research companies from the age of 16 before joining Accenture’s Management Consulting services and finally moving into Operations. This has given me broad understanding and knowledge of Marketing services.
Service Delivery Team Lead, F&A Operations, San Antonio
I have driven established practices in Procurement Operations at Accenture for seven years. I ensure that the San Antonio Operations team delivers high standards of delivery for our clients.
In my career, I have gained extensive experience in Supply Chain and Procurement practices. Since this experience was gained in many different industries—aerospace & defense, financial services and pharmaceuticals—I bring a comprehensive knowledge of procurement functions and processes to help my clients achieve greater business value. My team recently delivered $19 million in savings for one of our clients.
Business Advisor, F&A Operations, Dalian
I am the service delivery lead for the Finance & Accounting team working with a global consumer goods and services company.
My decade-long experience helps me understand financial processes as well as the nuances of the consumer goods industry. I have worked across the entire spectrum of Finance & Accounting services—including procure-to-pay (PTP), order-to-cash (OTC) and record-to-report (RTR). Utilizing this experience, I helped my client reduce their non-compliant invoice rate by 11 percent by proposing a new, improved process for outstanding items.
This is my third year at Accenture, and its leadership role in the market provides me with greater opportunities for personal and professional growth.
Data analysis Team Lead & Business Advisor, Supply Chain Operations, Prague
As part of Accenture’s Supply Chain Operations services, I lead the analytical team which provides Warranty Data Analysis services. Using analytical insights, I help my clients define performance targets and design automated solutions to improve performance management processes.
I joined Accenture as a graduate in 2008, working in the Royalties Management function before moving into Warranty Management services. Accenture is a great place to work because interaction with clients goes hand in hand with a focus on innovation—we as a team are always finding new ways to help our clients’ businesses. Recently, I developed a central performance management tool for one of Accenture’s biggest clients that led to annual savings of US$186,000 on service costs for the client.
Business Advisor, Procurement Operations, Bratislava
I am a service delivery lead for a global telecommunications client. In my role, I help improve operational processes and reduce disputes on behalf of the client.
I hold a Master’s Degree in Law and as a lawyer, I worked closely with clients, understanding their needs and resolving problems. As a Sales and Brand Manager for large technology companies like IBM and Lenovo, I have also trained employees and assisted my clients with financial planning for their projects.
Since joining Accenture in 2010, I have utilized my extensive experience to drive real business results for my clients. I have helped my clients reduce their value of open dispute items by 70 percent and reduced volumes by 60 percent within six months, leading to reduced losses and increased savings.
At Accenture, I like the fact that my skills and experience are greatly valued and I see a personal and professional growth roadmap for myself.
Kris P. Timmermans
Managing Director - Accenture Sourcing and Procurement Operations, Brussels
I am the global lead of Accenture's Sourcing and Procurement Services for Procurement Operations and have been creating business value for clients for more than 20 years. I help them manage large-scale procurement, transform their workforces and drive measurable business outcomes and bottom-line improvements.
Throughout my career, I have helped develop and grow Accenture's procurement practice into a specialist group of more than 10,000 people. I have advised and supported leaders of large, complex organizations on building their global procurement operating model, setting up their commodity price and risk management capability and setting out their global procurement vision.
Business Advisor, Insurance Operations, Bucharest
I am a Business Advisor for Insurance BPO. With almost a decade of experience in BPO including five years spent at Accenture, I understand the Insurance market and how to develop next generation solutions for our global clients. We use analytics, technology and industry-specific solutions to add value to our clients' businesses. Most recently we have had a team of three grow to a team of 30 by delivering business value for an insurance client.
What I like most about working at Accenture is the dynamic environment and the opportunities for me to improve my skills and grow my career.
Business Advisor, F&A Operations, Bucharest
As service delivery team leader I manage account payable and account receivables for the Spain location for a leading supply chain company. I have gained an end-to-end perspective on accounting processes which enables me to deliver business outcomes for clients using analytics, technology and industry expertise. We have successfully implemented process improvements for the client including direct receipt of invoices, vendor master data clean-up, early payments reduction, payment run standardization all of which have improved the client's business and delivered additional cost savings.
What I enjoy most about working at Accenture is the collaborative culture— every idea truly counts.
Business Advisor, Network and Health Administration Operations, Cebu
I am a Business Advisor and lead the Business Excellence team in Cebu. In my role, I support more than 1,600 employees across projects spanning Network BPO, Accelerated R&D , and Finance and Accounting Operations clients. My previous experience as a project manager leading lean and six sigma projects in the manufacturing industry gives me unique insight into identifying improvement areas for clients. Most recently, I was able to help a global telecommunications client increase their customer satisfaction ratings by 30 percent and improve the team's productivity by 12 percent.
What I like most about working at Accenture is the numerous opportunities that I get for learning and personal and professional growth.
Business Advisor, Network Operations, Cebu City
I am a service delivery manager for a large US telecommunications client. In my role I am responsible for ensuring customer's network issues are resolved. Over the past six years with Accenture I have been able to gain an end-to-end perspective of a telecommunications business which enables me to suggest continual process improvements for my clients.
I recently helped one of our clients free up US$2.2M of working capital by using analytics to bring down the backlog on impending orders from 25 percent to 10 percent. What I like most about working at Accenture is the strong leadership and collaborative culture.
Business Advisor, Credit Services Operations, Charlotte
In my role as a Business Advisor for Credit Services BPO, I provide next-generation BPO solutions that drive real business value for clients. Currently, I am responsible for driving insurance compliance, consistency, and efficiency for a large multinational US-based bank. I joined Accenture in 2011 and prior to that worked in financial services business process outsourcing for more than 25 years. My experience includes business process re-engineering/improvement, change management and management of multiple off-shore delivery engagements.
What I like most about working at Accenture is that there are so many incredible opportunities available for me to expand my skills and certifications.
Business Advisor, Procurement Operations
I manage delivery of sourcing and category management for Procurement Operations services and advise clients across all industries on how to achieve greater business value with strategic sourcing. My extensive experience working at senior levels within the real estate industry allows me to provide valuable insights to drive real business results for my clients.
I recently helped one of our clients save $1 million per annum by adopting strategic sourcing and category management techniques—specifically targeted at construction and project management spend.
Capability Lead, Supply Chain Operations, Chennai
I focus on improving the ways my clients operate their supply chains—we help Accenture’s Supply Chain Operations clients to see business results ranging from enhancing vendor and inventory costs to reducing warranty cycle time and shipping costs.
I have worked at Accenture for more than five years now, and during this time I have worked with clients in the telecommunications, manufacturing and consumer goods industries. In all these roles my focus has been on solving client problems using industry insights, analytics and technology. This varied experience has also expanded my knowledge of Supply Chain processes in different industries, and the specific challenges they face.
Dr. Sivabalan Thangaraju
Business Advisor, Accelerated R&D Operations, Chennai
I am a medical doctor and specialize in E.N.T. Surgery. At Accenture, I manage a large team of medical review physicians that service our Accelerated R&D Operations clients.
As a qualified doctor, I have nine years of experience working in gastroenterology, cardiology and orthopedics clinics. I have spent six years in the area of pharmacovigilance that deals with drug safety. My experience has given me the knowledge and skills to help clients achieve regulatory compliance and have the right risk management. For our clients, this means improved creation of new products and their cost, including increased speed to market.
Jorge Fernandez H
Business Advisor, Marketing Operations, Costa Rica
As a solutions architect, I guide clients through our Marketing offering, identifying ways we can improve their digital campaigns—optimizing their time to market and marketing spend. In my 13 years of experience I have developed an end-to-end understanding of digital production through roles ranging from developer to project manager to program director. This experience has enabled me to utilize technology and analytics into marketing processes to drive business outcomes for clients.
What I enjoy most about working for Accenture is the collaborative approach taken to every challenge and opportunity.
Delivery Center Strategy and Operations Lead & Business Advisor, Marketing Operations, Costa Rica
As service delivery lead I engage our teams to deliver high performance for our clients while maintaining our high employee engagement and commitment to quality and customer satisfaction. I continually apply analytics to make better decisions-faster. I also have more than 17 years of experience across different industries including financial services, communications and consumer goods and services.
What I enjoy most about working at Accenture are the continuous opportunities for me and my clients to grow.
João Bosco Vianna de Assis Pessoa
Business Advisor, Network Operations, Belo Horizonte
I am a Business Advisor for Network BPO and manage a team of more than 60 people that provide fraud detection services for a large Brazilian telecommunications company. Having worked in various telecommunication roles since 1993, I am able to bring significant industry experience that—combined with analytics and technology—delivers business outcomes for our clients.
I also spent two years as an auditor for a global network of professional firms providing Audit, Tax and Advisory services—which provides me with insights that I can bring to my role. Accenture is an amazing company to work for and I appreciate the many opportunities I get to improve my skills and grow my career.
Service Delivery Lead, Procurement Operations, Dalian
I am the service delivery lead for all Procurement Operations projects delivered by delivery centers in China. I have more than five years’ experience in leading sourcing, sourcing support and procurement operations delivery teams for global clients in the high tech, banking and financial services industries. Prior to Accenture, I worked in supply chain management and electronics manufacturing.
I utilize my experience in procurement and understanding of Six Sigma methodologies from the manufacturing industry to manage client processes and negotiate with suppliers better—resulting in reduced costs and improved productivity for our clients.
At Accenture, I grew from a sourcing support specialist to a Procurement delivery lead role. I can attribute this growth to Accenture’s culture of innovation and focus on advanced management methodologies.
Business Advisor, F&A Operations, New Delhi
In my role I oversee service delivery of a Record to Report Tower for a large global logistics client. It is a diverse role which draws on many skills including process delivery, continuous process improvements and input on policy making.
I have worked in the outsourcing industry for the last 13 years, gaining experience in the Insurance and Finance & Accounting sectors. This experience has taught me how to use best practices and be proactive in my decision making–all qualities which help me deliver the best possible value to Accenture’s clients. For me, the emphasis on employee engagement and development make Accenture a great place to work.
Operational Excellence Advisor, Delhi
I lead Operational Excellence in Accenture’s Delhi Delivery Center, supporting multiple global clients with Finance & Accounting, Procurement and industry-specific Operations services. I have worked in Operational Excellence for the last eight years and joined Accenture’s Operational Excellence (OPEX) team in November 2012. Every day, I utilize my skills in analytics, process improvement and methodology to drive real business goals for clients.
For me, Accenture is an exciting place to work because of our strong focus on people. Investment in up-skilling gives every employee the opportunity to learn, grow and reach their full potential—a principle I follow in my life, too.
Business Advisor, Talent & HR Operations, Dublin
I am the business interlock lead on a learning outsourcing engagement. I manage a team of training professionals who use analytics, technology and industry-specific solutions to help our Talent & HR operations clients achieve high performance and develop bespoke learning solutions.
Prior to joining Accenture I worked for four years at the Institute of Banking in Ireland, the largest professional financial services industry educational body in Ireland—industry experience I have applied during the past seven years working with Accenture financial services clients. What I love most about working at Accenture is the strength of our people.
Delivery Manager & Business Advisor, Procurement Operations, Dublin
I am Delivery Manager in Procurement Operations for a large financial services client. In my role, I coordinate teams across multiple offshore locations. I am responsible for improving operational efficiency— bringing next generation innovations and my knowledge of procurement functions and processes to help my clients achieve greater business value.
Working with Accenture has given me a chance to get involved with numerous charities—raising extensive funds for extremely worthwhile causes. It has also given me access to our excellent network of industry experts that enables effective collaboration.
Global Practice Leader, Procurement Operations, King of Prussia
I am a Global Practice Leader in Procurement Operations. In my role, I am responsible for service delivery in logistics. I have 26 years of experience, which includes 20 years of sales experience in logistics and supply chain management in technology. I then spent six years with leading retailers in director-level global transportation roles. I have been in my current role since May 2010.
I have the unique perspective of having worked on both the sales and client side with extensive experience in technology and global logistics operations. This allows me to provide valuable insights to drive real business results for my clients.
Sourcing Operations Lead, Procurement Operations, King of Prussia
I am a Strategic Sourcing Manager for marketing services in Procurement Operations where I help clients determine which advertising agencies to work with and how to structure that relationship to set it up for success.
My previous experience working as an account manager on the agency side has helped me provide value to our clients by being able to understand the nuances of what they are working to accomplish.
I recently helped a client reduce the number of agencies they work with from over 250 to less than 10—allowing them to shift the majority of their spend from agency fees to media and advertising.
Sourcing Operations Lead, Procurement Operations, King of Prussia
I manage product development and customer delivery for tail spend management for Procurement Operations. With twelve years of procurement experience spanning multiple industries—consumer products, manufacturing, financial services and technology— my comprehensive knowledge of procurement functions and processes allows me to help my clients achieve greater business value.
My team won an international award for Procurement Transformation for helping a client with no indirect procurement organization develop a leading one in a short time frame
Business Advisor, F&A Operations, Knoxville
I am a service delivery lead for lodging accounting services for a leading multi-national hospitality company. In my role I develop and articulate solutions that address the specific needs of hotel operators—from maximizing the customer experience to preserving positive owner relations. My client's recent acquisition of a hotel portfolio required a solution to address the portfolio's requirement that all reservations be prepaid.
I collaborated with experts from multiple disciplines within Accenture and the client's organization to architect a solution for advance deposits. More than 360,000 transactions were processed through this solution in 2013, contributing $90M in working capital.
Business Advisor, F&A Operations, Knoxville
I manage an F&A team at a leading global hospitality company that is responsible for billing, cash application, collections and intercompany accounting. Fifteen years' of audit and accounting experience—five at Accenture— have provided me with an end-to-end perspective on finance processes so that I can drive continual process improvements for my clients. Most recently, we enhanced our client's intercompany accounting system to automate payment processes, saving time and improving cash flow.
What I enjoy most about working for Accenture is the exciting environment and the opportunity for a diverse and challenging career path.
Christopher B. Baet
Business Advisor, F&A Operations, Manila
I manage a team of Finance and Accounting consultants who process invoices for one of our global energy clients. Prior to joining Accenture two years ago, I spent seven years working with a leading bank in Makati, Philippines and as a member of the accounts team at an information technology company.
These roles have helped me gain an end-to-end perspective on finance processes and enabled me to suggest process improvements for my clients. My team recently helped the client save $38,000 per annum by significantly reducing the number of non-compliant invoices available for processing.
Accenture makes significant investments in developing the skills and capabilities of its people, and that is one of the many things that make it a great place to work.