Leading IT Transformation with Digital Service Centers
Agencies are embracing Salesforce as their enterprise digital platform to meet overriding demands to accelerate IT modernization and improve governance. Out-of-the-box, Salesforce delivers best-in-class capabilities and cloud-based extensibility to meet a wide variety of business requirements – faster and at less cost. Digital Service Centers are a key strategy to fully unlock the platform’s value. Consistent with recent GSA guidance, these Centers of Excellence can serve as an agency’s digital factory, reducing development costs, accelerating deployment and driving innovation. Digital Service Centers bring together critical skill sets in human-centered design, business architecture and data sciences to work collaboratively with stakeholders using agile and design thinking practices.
Using Service Design to Deliver an Integrated 360° Citizen Experience
A growing number of mission-driven government agencies are embracing service design to craft new and completely reimagined existing services. This demands not only rethinking physical and digital channels, but also processes, culture, and systems enabling mission success. It’s no surprise that leveraging Salesforce as their digital platform continues to offer a great user experience for their workforce, while enabling and maintaining customer data to ensure successful interactions, better citizen engagement and improved outcomes. The key is truly in taking the vision into practical implementation to ensure the full integration of experience for citizens and customers.
With Industry-leading Salesforce Expertise and Solutions
Discover how Accenture helped Schneider Electric launch the largest Salesforce implementation in Europe, enabling 26,000 users in more than 100 countries.
Modernizing IT to reduce sustainment costs, eliminate vulnerabilities and more readily adapt to shifting requirements to today’s imperative