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Overview

Make plans now to join Accenture at Pegaworld 2016 in Las Vegas. As the exclusive Titanium Sponsor, and a global leader in Pega implementations, Accenture’s focus is on you and how we help you to get the most out of your Pega implementation.

Visit us at our booth and attend our breakout sessions to see learn how Accenture leverages our leading IT skills, industry knowledge and process architecture methodology to lead and deliver integrated CRM solutions using Pega.

Accenture is uniquely positioned to help you simplify and streamline your operations with Pega solutions—let us help you leverage Pega to become a more agile digital enterprise.

Meet Our Team

Agenda

Join our Accenture clients and thought leaders who will share their experiences and perspectives on how you can get the most value from your Pega solutions to drive the business agility that today’s digital world demands.

Sunday, June 5

  • Banking & Financial Markets Special Interest Group: Financial Services, Evolved, June 5, 4:00 PM: Grand Ballroom 119. Nearly a decade after the crisis, Financial Services stands at a cross roads. Economic pressure, digital customers, demanding regulators and the Fintech revolution present formidable challenges. Who will win in banking in the next decade? Join your peers for an afternoon of provocative perspectives, big ideas and rich networking opportunities at the official Pegaworld kick-off for everyone in banking and financial markets. Gain new insights and spark conversations that will endure throughout Pegaworld and beyond.

        Speakers:

    • Tony Young, Director, FS Business Line, Pegasystems

    • George Korizis, Managing Director, Financial Services, Accenture Digital Media Services

Monday, June 6

  • Creating a breakthrough User Experience that is captivating and differentiated—and delivers results, June 6, 11:15 AM: Grand Ballroom 115. The advent of digitization and a huge pool of millennial consumers is driving businesses to be increasingly creative in engaging them. Trends and technology like gamification, virtual reality, and HTML5 are mandating a user experience that is captivating and differentiated. In this session, we will discuss tips, tricks and methods for delivering an out-of-this-world User Experience within Pega’s guardrails. We will share the approach we took to build Accenture’s Space Showcase demonstration.

        Speakers:

    • Steve Weinswig , Managing Director, Fjord

    • Jennifer Spinosa, Senior Manager, Accenture

  • Panel: Cloud Computing - Your Tool in Transforming Into a Digital Business, June 6, 11:15 AM: Grand Ballroom 116. Cloud Computing is an important tool in the digital transformation of businesses who want to focus more on customer engagement and less on the nuts and bolts of maintaining an IT infrastructure. In this session, Accenture, Amazon Web Services and Pega will provide insights into how organizations are transforming their business through leveraging cloud computing.

        Speakers:

    • Mark Replogle, VP, Cloud Technology Platform, Pegasystems

    • Chris Wegmann, Managing Director Amazon Web Services Practice and Accenture AWS Business Group, Accenture

    • Mike Deck, Solutions Architect, Amazon Web Services

    • Shawne Robinson, Director, Product Marketing - Pega Cloud, Pegasystems

  • Next-Gen NBA- Pushing the Customer Paradigm into the Digital Age, June 6, 2:30 PM: Grand Ballroom 121. By 2020, there will likely be more than one billon Internet-connected devices. Customers increasingly expect customer service in real time and the Internet of Things (IoT) has gone from concept to reality. In this session, you will learn how organizations are driving new personalized engagement with their customers in real time using digital technologies and a customer decision hub. Join us to hear how companies are taking advantage of technology to delight their customers.

        Speakers:

    • David Trotter, Senior Director Global Service Transformation, EMC

    • Mike Nevels, Director, NBA/CRM/Database Management, Sprint

    • Wolter van Haermsa Buma, Head of Strategy & Development, Transavia

    • David Steuer, Managing Director, Accenture

Tuesday, June 7

  • Use Your Data for Customer Journey Mapping, June 7, 11:45 AM: Grand Ballroom 112. Many customer experience leaders focus on a qualitative approach to mapping customer journeys. But, every day their contact centers record customer journey data with every case type. In this session, we will explore customer journey mapping and show examples of how information captured from Pega’s CRM applications can automate what’s traditionally a very manual data capture process.

        Speakers:

    • Jeff Foley, Director of Product Marketing, Pegasystems

    • George Korizis, Managing Director, Financial Services, Accenture Digital Media Services

    • Fran Duiker, Manager, Customer Focus, Customer and Strategy, Melbourne Water Company

  • Transforming the Financial Services Workforce of the Future with Robotics, Tuesday, June 7, 2016: 2:30 PM, Grand Ballroom 115. New and emerging technology, such as robotics, artificial intelligence and the Internet of Things (IoT) will profoundly impact and transform the workforce of the future across the financial sector. Robotics is providing digital speed to market and cost take outs for financial institutions, but the successful financial institutions of tomorrow will be those who embrace the next wave of robotics technology and future technology to drive business outcome. Gartner predicts a 30% cost take out within the next two years. In this session, we will dive deeply into the drivers, value propositions and case studies that successful financial services institutions are using to deliver value.

        Speakers:

    • Bent Dalager, Managing Director, Accenture Financial Services

    • Eric Musser, Managing Director, Robotics and Workforce Intelligence, Pega

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