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Health and Human Services Summit

Health and Human Services Summit at Harvard University brings Human Services leaders from across North America to explore Designing Generative Outcomes.


In October 2018, Human Service leaders gathered to discuss a number of different challenges and opportunities facing Health and Human Services.

For this 9th annual summit we took a deeper look at the important role of ecosystems in producing meaningful and sustainable outcomes for individuals, families and society.



Personal care through digital technology—this is the future of health and human services. But are agencies ready to build new ecosystems that can adapt and deliver? Leaders at the 2017 Health and Human Services Summit explored this very question. Thanks to innovative technology and better access to data, they agree that the possibilities for change are endless. It’s time now to apply these tools to new strategies for moving beyond programs and processes toward empowering people to lead more productive lives. It’s time to accelerate outcomes.

Watch the Highlight Video



The theme of the 2017 Summit was Creating the Future of Outcomes and Impact. For the leaders who attended they we challenged to envision what it would take to build a sustainable ecosystem to deliver new levels of outcomes through a series of challenging questions.

  • What do new forms of outcomes look like? How is value created, measured, and shared across organizations and stakeholders in the ecosystem?

  • How can an ecosystem and services be designed with a citizen-centric view in order to minimize complexity and maximize efficiency and effectiveness?

  • Where can law and policy be aligned with ecosystem strategy? What form of governance is needed to seed, secure, and sustain partners in the ecosystem?

  • What technologies, machines, and data and analytics are required to not only understand, but also predict ecosystem-wide service demand?

Read the 2017 Executive Summary to see the depth of discussion, learning and collaboration experienced by those who attended.



For seven years running, the Health and Human Services Summit has been a destination where leaders share their struggles and successes and learn from each other. Discussion at the 2016 event revealed some important themes for developing and scaling holistic, outcome-focused and generative programs to meet the complex health and social challenges that too many people face today.

The 2016 Health and Human Services Summit was held at Harvard University in Cambridge, Massachusetts.

Catalysts for a generative future

The 2016 Health and Human Services Summit

Creating a generative future—Together

Executive Summary from the 2016 Health and Human Services Summit

The future is now

Highlights from the Summit show how momentum for health and human services change is building.



In collaboration with Accenture, the Human Services Summit is developed by Leadership for a Networked World and convened by The Technology and Entrepreneurship Center at Harvard (TECH), in collaboration with the American Public Human Services Association.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Hosted by
The Technology and Entrepreneurship Center at Harvard (TECH) convened the 2015 Human Services Summit as a component of the Innovation Fellows program and the Public Sector Award. TECH, part of the Harvard John A. Paulson School of Engineering and Applied Sciences, is both a real and virtual space for students, faculty, alumni, and industry leaders to learn together, collaborate and innovate. TECH enables this holistic exploration by sponsoring and supporting opportunities for the innovation community to gather and exchange knowledge via courses, study groups, mentorship relationships, innovation programs and special events. For more information on TECH visit

Developed by
Leadership for a Networked World helps leaders ideate and activate organizational transformations that generate capacity and sustainable value. Founded in 1987 at Harvard Kennedy School, LNW is now an applied research initiative of the Harvard Public Sector Innovation Award Program at the Technology and Entrepreneurship Center at Harvard. Since 1987, LNW has delivered more than 200 learning events and gathered more than 12,000 alumni globally. To learn more about LNW please visit

In partnership with
American Public Human Services Association (APHSA) is a bipartisan, nonprofit organization representing appointed state and local health and human service agency commissioners as well as their key program managers throughout the nation. APHSA develops and provides policy insight, knowledge transfer, best practices, networking and advocacy. APHSA is committed to carrying out our work through strong connections and partnerships among the many areas of government and the broader community that affect the well-being of our citizens. Learn more at