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EVENT


Citizen engagement: Delivering smarter digital services



EVENT OVERVIEW

To meet citizen expectations, agencies must assemble the tools, talent and knowledge of user needs to deliver intelligent and efficient digital services. As part of an immense and global network, Accenture Federal Services combines bold, fresh thinking and a human-centric approach with real-world deployment. As a proud sponsor of this event, engagement experts from both government and industry will explore how agencies can meet demands and transform their relationship with the digital citizen.

The event on February 27th is complimentary for government, but registration is required.

SPEAKING SESSION

Don’t miss your chance to hear Chris Zinner, managing director leading the Digital & Customer Experience practice, and Mariela Melero, with US Citizenship & Immigration Services, join together for a fireside chat. Together they’ll discuss how automation can improve customer experience.

9:45am – Accelerate Government: Using Automation to Improve Customer Experience

One way to improve citizen engagement is by automating as much as possible to create a faster, smoother end-user experience and free IT workers to focus on areas that need more human attention. In this session, we will hear about best practices in automation that advances agencies’ mission to interact more easily with the public.

LEVERAGE AUTOMATION TO IMPROVE CX

At our booth, we will be demonstrating how you can leverage AI. a recent Google Contact Center AI (CCAI) transforms the traditional, legacy chat bot experience, enhancing the conversation to be more human like and enabling more flexible, responsive and automated improvement of the virtual agents capabilities. Coupled with telephony and customer service management capabilities, the Google CCAI demo will bring to light the possibilities of transforming the customer experience through an omnichannel support network. Be sure to stop by and see if for yourself!

ESSENTIAL AI: ARTIFICIAL INTELLIGENCE UNLEASHED

Few agencies are exempt from backlog challenges, and the resulting costs are both financial and reputational, as their inability to deliver core services in a timely manner directly impacts their ability to execute the mission. The Essential Insights: Artificial Intelligence Unleashed report highlights five ways agencies can use AI to solve some of the toughest, most complex issues facing the federal government. This is not some futuristic vision, but a call to action as the capabilities described here are already planned or in use in the public and private sectors.


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