Creating and executing CX and digital health programs that deliver results
Connect and network with fellow change drivers to inform, challenge and validate your thinking as you work together to transform and strengthen healthcare in the communities that you serve.
Join healthcare innovators from around the country—whether in marketing and branding, strategic planning and business development, innovation, consumer experience and engagement, health information technology, data analytics, mobile and digital health, or other key areas—to advance your organization in a shared learning environment at AHIP’s Consumer Experience & Digital Health Forum.
The Hidden Cost of Healthcare System Complexity
December 11, 2018
9:00 – 10:00 AM CT
This opening General Session will highlight recent Accenture research that revealed that the US healthcare system is so complex that more than half of consumers do not understand how to navigate it appropriately. This low healthcare system literacy is creating an estimated $4.8 billion annual administrative cost burden for payers. A panel of industry leaders will explore the research findings and discuss the implications.