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CXDC 2017

The Uncertain Future of Federal Digital Engagement


September 13-14, 2017

The Mayflower Hotel

Washington, D.C.


Forrester data shows that most citizens want to engage with their government digitally, but most are unhappy with the digital experiences currently available—and dissatisfaction is growing as their experiences continue to lag behind the private sector.

To reverse this trend federal agencies must navigate increasingly choppy waters—intensifying budget and personnel pressures, scarcity of resources and availability of talent, tangled policy and regulatory requirements—all while the number and complexity of available digital platforms increase.

Forrester’s CXDC 2017 Forum will leverage Forrester’s recent research, as well as best practices from the most innovative agencies, to help government CX professionals set a realistic, actionable course for the design and delivery of great digital experiences.


Our CX leaders will be on the ground at CXDC to talk with you, learn about your challenges and offer solutions.

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