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EMBRACING THE CONSUMER DIGITAL STRATEGY

OVERVIEW

As healthcare shifts
to LIFECARE …
consumer expectations must be
exceeded & anticipated.


Providers can become a partner for life.

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Request a meeting to learn how Accenture can help at each point in your
strategic journey to embrace the consumer.

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Source: 1) “Patient Loyalty, It’s Up for Grabs” (2016) 2) “Happy Patients, Healthy Margins” (2017) Refresh, Top HCAPHPS performers 80-100% on patient satisfaction in 2014-2016, compared to 2007-2013 data. 3) “Fit for Tomorrow” (2016) 4) “2015 Health Consumer Survey” (2015) Calc Assumptions: 324M Population * 88% Healthcare users *41% digitally intense *62% users to continue shopping*$3490 annual healthcare spend / person; assume 5.5K hospitals

PROVIDERS CAN BECOME A PARTNER FOR LIFE

LAY THE FOUNDATION

LAY THE
FOUNDATION


Develop a unified consumer
experience that reduces friction
and improves satisfaction.


  • Digital Marketing

  • Seamless Access

  • Superior Experience

TRANSFORM THE ENTERPRISE

TRANSFORM THE
ENTERPRISE


Anticipate consumer needs through
insight-driven management.


  • Care Models, Redefined

  • Consumer-Centric Operating
    Model

  • Next-Gen Engagement

  • Trust & Transparency

PARTNER FOR
LIFE

PARTNER FOR
LIFE


Redefining role as consumers’
partner for life to foster continued
loyalty.


  • Innovation in DNA

  • Precision Medicine

  • Outcomes-Driven Enterprise

  • Whole Life Care

Accenture can help at each point in your strategic journey
to embrace the consumer.

REQUEST A MEETING TO LEARN MORE

MEET THE TEAM

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