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EMBRACING THE CONSUMER DIGITAL HEALTH

OVERVIEW

Digital breakthroughs are enabling healthcare enterprises to engage consumers in new ways, personalize the healthcare experience and empower consumers to seek and receive health and care services wherever and whenever they want.

An unprecedented era of technology innovation is allowing clinicians and other health professionals to broadly apply their knowledge, freeing up more face time to spend delivering a human touch. And, as technology affords greater opportunities for self-management, it’s empowering people to consume healthcare on their own terms. It is no longer about what technology can do for people, it’s what people can do with technology.


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Source: 1) “Patient Loyalty, It’s Up for Grabs” (2016) 2) “Happy Patients, Healthy Margins” (2017) Refresh, Top HCAPHPS performers 80-100% on patient satisfaction in 2014-2016, compared to 2007-2013 data. 3) “Fit for Tomorrow” (2016) 4) “2015 Health Consumer Survey” (2015) Calc Assumptions: 324M Population * 88% Healthcare users *41% digitally intense *62% users to continue shopping*$3490 annual healthcare spend / person; assume 5.5K hospitals

PROVIDERS CAN BECOME A PARTNER FOR LIFE


LAY THE
FOUNDATION


Develop a unified consumer
experience that reduces friction
and improves satisfaction.


  • Digital Marketing

  • Seamless Access

  • Superior Experience


TRANSFORM THE
ENTERPRISE


Anticipate consumer needs through
insight-driven management.


  • Care Models, Redefined

  • Consumer-Centric Operating
    Model

  • Next-Gen Engagement

  • Trust & Transparency


PARTNER FOR
LIFE


Redefining role as consumers’
partner for life to foster continued
loyalty.


  • Innovation in DNA

  • Precision Medicine

  • Outcomes-Driven Enterprise

  • Whole Life Care

Accenture can help at each point in your strategic journey
to embrace the consumer.

REQUEST A MEETING TO LEARN MORE

MEET THE TEAM


Matthew D. Collier
Senior Managing Director,
Accenture Strategy – Health

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Kaveh Safavi, MD, JD
Senior Managing Director,
Global Healthcare

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