There is no debating the digital future is here—and it's impacting government. Citizens want public services 24/7, mobile, anticipatory, personalized, and simple—just like they get from other service organizations. They want their government to be as smart as their smartphone. They want their government in their pocket. They demand a government that's ready and available when they are.
The central challenge for public sector leaders is to design government organizations for this new digital world or lose public support and legitimacy. The 2016 Public Sector for the Future Summit: Designing Public Services for a Digital World was held on June 14-16, 2016 at Harvard University and gathered more than 80 public sector leaders' to work through this challenge. By convening and assembling the senior-most leaders in public sector, the Summit provided a forum for these "Chief Transformation Officers" to comprehensively address both the heightened public demands placed on governments and the growing need for government transformation.
Check back regularly for the latest video segments from public sector leaders at the Summit.
Have you explored designing—and redesigning—to deliver better outcomes and greater value?
While the Summit may be a brief annual event, its energy and impact multiply as we bring insights back to our respective organizations.
To continue the momentum, explore the insights, summary and highlights from this year’s Summit.