There is no debating the digital future is here—and it's impacting government. Citizens want public services 24/7, mobile, anticipatory, personalized, and simple—just like they get from other service organizations. They want their government to be as smart as their smartphone. They want their government in their pocket. They demand a government that's ready and available when they are.
The 2017 Public Sector for the Future Summit, “Citizen-Driven by Design,” is the 11th time that a select group of public service leaders have gathered at Harvard to define and shape public service for the future.
This year’s Summit featured inspirational case studies—showing how governments are implementing citizen-centric approaches by applying behavioural economics, data analytics and digital transformation to effect real change. Coupled with hands-on learning, these dedicated public sector leaders explored leveraging design thinking to address challenges facing many government agencies. There’s been a growing recognition that it’s time to design public services from the “outside in,” and to solve problems in new and different ways. Summit participants put these principles to the test—applying service design to tackle real-world public service issues in a series of workshops.
We will be regularly updating this page with insights and perspectives gathered at the Summit. Check back for new updates.
Have you explored designing—and redesigning—to deliver better outcomes and greater value?
While the Summit may be a brief annual event, its energy and impact multiply as we bring insights back to our respective organizations.
To continue the momentum, explore the insights, summary and highlights from this year’s Summit.
Learning with perspective from dedicated public sector leaders
Sharing insights and best practices
Real-world examples of transformation
Collaborating in new ways
Design Thinking in action
Sharing lessons learned about analytics and what it means to be citizen- centric