How can government become more citizen-centric – while strengthening trust and improving outcomes?
Participants in the 2017 Public Sector for the Future Summit at Harvard University addressed this question, exploring data and analytics, service design, and behavioral economics as a formula for change.
This report shares key findings from the 2017 Public Sector for the Future Summit. It features insights developed in partnership with Summit attendees that highlight how leaders can harness data and analytics, capitalize on lessons learned, and understand and apply design thinking concepts.DOWNLOAD THE FULL ARTICLE [PDF]
In Citizen-Centered Public Sector Needs Learning Organizations That Operate As “OneOffice”, Barbra McGann, HfS Research, shares how government agencies are putting citizen and employee interest at the heart of designing a more effective and efficient way to work and create value.DOWNLOAD THE FULL ARTICLE [PDF]
Traditional economics assumes that every decision is made to maximize beneficial outcomes. Behavioral economics acknowledges that human beings are not always rational.
Behavioral economics explores the “non-rational” influences shaping the decisions we make. With insights, it becomes possible to design “nudges” that guide people toward better decisions while still preserving freedom of choice.
This deck provides examples of nudges that can be used in public sector to improve both citizen facing and employee facing programs. Nudges are grouped into 5 categories; Steering, Social Pressure, Ownership, Information, and Experience.
What do behavioral economics have to do with government? More than you might think. The Public Sector for the Future Summit identified three types of nudges that governments can use.
What’s one of the best ways to improve public services? Start by putting the citizen at the center.
It’s an approach that 2017 Summit participants experienced firsthand through a Service Design Workshop focused on reshaping two processes: recruiting talent to public service and supporting new young drivers through the licensing process.
At each step of the process, we encouraged participants to:
Put people first
Break the rules
Keep an open mind
Fail forward fast
See things differently
Summit participants also heard about the value of applying data and analytics when designing public services—and when determining when and how to incorporate nudges.
Managing Director, Accenture