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Public Sector Summit at Harvard University

The 2017 public sector summit was held June 13th—15th at Harvard University

OVERVIEW

OVERVIEW

There is no debating the digital future is here—and it's impacting government. Citizens want public services 24/7, mobile, anticipatory, personalized, and simple—just like they get from other service organizations. They want their government to be as smart as their smartphone. They want their government in their pocket. They demand a government that's ready and available when they are.

The 2017 Public Sector for the Future Summit, “Citizen-Driven by Design,” is the 11th time that a select group of public service leaders have gathered at Harvard to define and shape public service for the future.

This year’s Summit featured inspirational case studies—showing how governments are implementing citizen-centric approaches by applying behavioural economics, data analytics and digital transformation to effect real change. Coupled with hands-on learning, these dedicated public sector leaders explored leveraging design thinking to address challenges facing many government agencies. There’s been a growing recognition that it’s time to design public services from the “outside in,” and to solve problems in new and different ways. Summit participants put these principles to the test—applying service design to tackle real-world public service issues in a series of workshops.

We will be regularly updating this page with insights and perspectives gathered at the Summit. Check back for new updates.

Designing Public Services

DESIGNING PUBLIC SERVICES

Have you explored designing—and redesigning—to deliver better outcomes and greater value? 

While the Summit may be a brief annual event, its energy and impact multiply as we bring insights back to our respective organizations. 

To continue the momentum, explore the insights, summary and highlights from this year’s Summit.

LEADERS IN MOTION

HIGHLIGHTS FROM OUR RECENT SUMMIT

Learning with perspective from dedicated public sector leaders

Learning with perspective from dedicated public sector leaders

Sharing insights and best practices

Sharing insights and best practices

Real-world examples of transformation

Real-world examples of transformation

Collaborating in new ways

Collaborating in new ways

Design Thinking in action

Design Thinking in action

Sharing lessons learned about analytics and what it means to be citizen- centric

Sharing lessons learned about analytics and what it means to be citizen- centric

Sponsors

SPONSORS

In collaboration with Accenture, the Public Sector for the Future Summit is developed by Leadership for a Networked World and convened by The Technology and Entrepreneurship Center at Harvard (TECH).

Accenture
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful organizations, Accenture collaborates with clients to help them become high-performance businesses and governments. The Public Sector for the Future Summit is developed in collaboration with Accenture. Find more information on Accenture’s public service thought leadership at http://www.accenture.com/publicservice.

Leadership for a Networked World
Leadership for a Networked World develops and manages the Public Sector for the Future Summit.

Founded in 1987 at the John F. Kennedy School of Government at Harvard University, LNW is now an applied research program based at the Technology and Entrepreneurship Center at Harvard that works across the Harvard community and academic institutions globally to provide uniquely powerful leadership summits and transformation programs. Since 1987, LNW has conducted more than 200 learning events and gathered more than 12,000 alumni globally. Learn more at www.lnwprogram.org.

The Technology and Entrepreneurship Center at Harvard (TECH)
The Technology and Entrepreneurship Center at Harvard (TECH) hosts the Public Sector for the Future Summit. TECH, part of the Harvard School of Engineering and Applied Sciences, is both a real and virtual space for students, faculty, alumni, and industry leaders to learn together, collaborate, and innovate. TECH enables this holistic exploration by sponsoring and supporting opportunities for the innovation community to gather and exchange knowledge via courses, study groups, mentorship relationships, innovation programs and special events. Find more information at www.tech.seas.harvard.edu.


*Note from organizers of this Summit, Leadership for a Networked World
There is no tuition charge or fee to attend this Summit. However, attendees will be responsible for their own transportation, lodging and other related personal expenses. The sponsors of this event (including the Technology and Entrepreneurship Center at Harvard, Leadership for a Networked World, and Accenture) understand that the laws of many jurisdictions restrict private parties, private sector partners and/or government contractors from providing gifts or other things of value to government officials, and in some cases require reporting of such gifts. Likewise, some government officials are restricted from accepting gifts or other things of value in many jurisdictions. Although no admission is being charged to any attendee, if required by law, regulation, policy, or otherwise, attendees may reimburse the host for costs related to their attendance. In such case, the per-person price of this conference is approximately US $1,650. This includes meals (valued at US $300), materials, speakers, conference facilities, security and logistical support. In addition, the regulations of certain jurisdictions allowing for the attendance and participation of government officials and employees at events with a legitimate public purpose and benefit for the government agency, subject to the approval of the appropriate agency head, at "widely attended" events, and at educational events, may be relevant to this event. Please check with your ethics counsel to verify that you are permitted to attend this event and to determine whether any reporting of attendance and/or reimbursement of costs will be required. If documentation is needed, please contact Leadership for a Networked World at info@lnwprogram.org.



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