Chris Zinner leads the Digital and Customer Experience practice within Accenture Federal Services. He specializes in helping organizations transform their customer experience through strategy and technology implementations, leveraging digital at every step of the way. An expert in marketing, sales, and customer service, he has led digital and customer experience transformation programs across both private sector, public sector, and non-profit industries including clients such as USAA, Sprint/Nextel, US Census Bureau, SEC, US Army, IRS, and the World Economic Forum.
Zinner has been with Accenture for 17 years. Prior to Accenture, he served as an officer in the US Army for four years. He lives in Alexandria, VA, with his wife and two children (with a third on the way!).