Angela Graziano is a strategy executive with Accenture Federal Services and leads the Shared Services Advisory practice across defense, civilian and public safety. She is regularly sought after by senior executives in the federal government to provide shared services expertise in human resources, financial management, procurement and IT. Graziano also develops and executes business solutions for large business transformation programs, and serves as a subject matter expert on the Partnership for Public Services Shared Services Roundtable and the Shared Services Leadership Coalition.
Graziano served as deputy director and chief operating officer for a federal shared services provider that provided a variety of mission support services to more than 150 federal clients. She advised, coached and counseled senior executives about the mechanics of shared services operations including organizational transformation, change management, customer service, governance, Service Level Agreements (SLAs), cost models, on-boarding, business development, hiring and recruiting, data cleansing and migration, fit-gap analysis, application rationalization and workforce composition. As COO, she transformed the provider into a learning organization focused on providing high quality services with intense attention to customer satisfaction. She was also instrumental in transforming how IT was managed at the Department of the Interior, and, during her career with the U.S. Fish and Wildlife Service, managed crisis communications in support of the Deepwater Horizon Oil Spill, demonstrating in the process substantial experience in marketing, communications and congressional and media affairs.
She holds a degree in English and Journalism from Radford University in Virginia, and is proud of having served the Federal Government for nearly 27 years.