Accenture's more than nearly 8,000 Texas employees statewide are dedicated to helping Texas-based businesses, education, non-profit and public service agencies achieve high performance. For more than 30 years, we have worked with clients to deliver great outcomes by transforming operations, modernizing mission-critical systems and by using new technologies that enable them to accomplish more with fewer resources. Over time, we have learned that Texas is a big state with even bigger ideas. Looking forward, we are honored to continue to help Texas turn those ideas into reality—one dream at a time.
Customer experience matters more than ever.
Yet creating “great” experiences that perform – for people, and in turn, for government – can seem increasingly impossible. What’s the solution to this relentless and mounting problem?
Enter evidence-based design - a new frontier in customer experience design thinking and practice, at the intersection of design and data, engineered to give the curious digital public sector leader a clearheaded approach to building customer experiences that perform.
The latest report from Accenture Interactive explores these principles from four lenses.
DOWNLOAD THE FULL REPORT [PDF]
We’re hosting a fireside chat on the morning of Wednesday, December 5 at Capital Factory – Austin.
You’re invited to spend the morning with us and a cast of industry experts as they demystify Robotics Process Automation (RPA) and share lessons learned from their automation journeys and insights on how RPA - when combined with other intelligent automation solutions - can reshape the way businesses work.
The event is FREE to attend. RSVP via Eventbrite by Tuesday, December 4 to see additional event details and reserve your seat. Look forward to you joining us!
December 5 | 8:30-10:30 a.m. | Unleashing Intelligent Automation Across the Enterprise
8:30 a.m. – Check in, grab a bite to eat (Courtesy of Blue Prism), and say hi to other attendees
9:00 a.m. – An Accenture welcome and quick look inside the world of intelligent automation
9:15 a.m. – Industry leaders share the highs and lows, gotchas, and wins of their journeys
10:15 a.m. – Open the floor to audience Q&A
10:30 a.m. – Wrap up
The latest Texas State Pulse Survey insights have arrived! Are Texans more - or less - comfortable with AI than they were a year ago? Would they be comfortable with sharing biometric information with government in return for more personalized services? How important do they view improving technology skills to their jobs?
We asked citizens across the state to find out.
Accenture is undertaking short public surveys several times per year on a range of topics. The polls tap the views of 1,000 voting age adults and are shared to help inform public debates and promote understanding of Texans' opinions on emerging issues.
Located in the heart of the business district, the Houston innovation hub includes an Innovation Center and Liquid Studio which offer a state-of-the-art environment for executive teams to explore the latest thinking, industry research and cutting-edge technology—and put that knowledge into action immediately.
These are highly collaborative environments where Accenture works side-by-side with its clients to leverage digital and emerging technologies, including artificial intelligence, blockchain, drones with computer vision, and virtual reality to create innovative solutions for their organizations.
We joined forces with United Way of Metropolitan Dallas to modernize their fundraising initiatives with the latest digital capabilities, implementing a one-stop Salesforce platform and the use of tablets by representatives. New workflows are saving money, including 40% in IT costs and allowing UWMD to spend more time doing what they do best – helping their community.
Accenture brings deep local knowledge from working with more than 20 Texas state and local agencies, nonprofits and universities to modernize processes and operations. This powerful blend enables us to mobilize the right tools and teams quickly to achieve results for the citizens of Texas.
Case in point: The 12th Man Foundation (12MF), Texas A&M’s athletic fundraising organization had increased its donor base over the years and it faced the challenge of managing the changing expectations of donors and sustaining unprecedented levels of fundraising activities. The traditional revenue and member engagement model was predicated on a transactional exchange of donations for access to sporting event tickets.12MF sought to provide more efficient service options to its donors and adjust to a multi-channel model to deliver personalized services and products for their members’ needs.
Accenture developed a roadmap and suggested recommendations to create sustainable donor loyalty. We also identified and developed new initiatives to engage long-term donor loyalty, infused constituent-centricity, innovation and analytics into the organization, and integrated multiple overlapping systems to create a central view of the donor.
We take great pride in donating our time and talents to nonprofits that support Texas citizens – a commitment that reflects our firm-wide belief in giving back to the communities where we work and live.
Back on my Feet
Dress for Success
Houston Minority Supplier Development Council (HMSDC)
Houston Technology Center
Institute for Veterans and Military Families
Knowledge Is Power Program (KIPP)
Texas Advocacy Project Black and White Ball
Texas Venture Labs
United Service Organizations (USO)
Toys for Tots
YMCA Youth in Government
Austin: Our client base in Austin includes state government agencies, higher education, health organizations and non-profits. We also help foster the emerging high tech industry in “Silicon Hills” though our work with key technology players. In our Austin delivery center, software engineers, developers, testers and business analysts work to build software products to serve the needs of state health and human service agencies across the country. In July 2015, Accenture acquired Austin-based Chaotic Moon, a creative technology studio that creates and develops user-centered experiences for leading brands.
Dallas: Clients in our Dallas office include companies in the telecommunications, financial services, consumer services and aviation industries.
Houston: Our Houston office serves many of the area’s largest companies, including those in the chemical, oil, gas and energy sectors.
San Antonio: Our San Antonio delivery center has been an integral part of the Accenture Global Delivery Network since opening in 2006. It has serviced client business process and system development needs worldwide.
We teamed up the Dallas Regional Chamber, United Way of Metropolitan Dallas and Southern Methodist University on a comprehensive, multi-stakeholder study to better understand the state of innovation climate in the DFW region and create a future roadmap for helping the region become known as a hub for innovation excellence. The results provide a proactive roadmap with 10 drivers for accelerating innovation and future-proofing the Dallas-Fort Worth region.
Congratulations to Tamara Fields who was recently named as the new Austin Office Managing Director and has been recognized in several publications and as a guest speaker on STEM and diversity in the workplace. Tamara also serves as the Austin office Inclusion & Diversity lead and is passionate about fostering an inclusive and diverse workplace – one where people can be their best selves, professionally and personally, and feel a sense of belonging.
In early July, she sat on Building Your Brand panel at Essence Festival and was featured in an article titled ‘Why I Work’ on essence.com. UT McCombs Magazine highlighted her corporate citizenship work in its outstanding alumni section of the spring 2018 issue. Earlier this year she was a featured speaker at the Culturati summit and was subsequently highlighted as a luminary in the published The Culture Book. In addition, she’s newly named to the board for the Texas Conference for Women and serves on the Historically Black Colleges and Universities board for Paul Quinn College. Last year she was named as a finalist for Austin Business Journal’s Profiles in Power. Keep up the great work, Tamara!