Accenture is a long-time ally to New York State and City agencies. Thank you for letting us help deliver your vision for more coordinated, efficient, accessible and transparent government. From large transformation initiatives that revolutionize citizen service to programs that improve everyday processes, our work together is as diverse as the citizens of New York. I believe our combined passion continues to deliver great outcomes for citizens and agencies.
Unleash the power of personalization
Leading commercial organizations are delivering exceptional customer experiences. These digitally enabled, personalized experiences are improving service quality, driving down delivery cost and strengthening customer engagement and satisfaction.
And, increasingly, people are looking for the same kinds of personalized experiences when they interact with government. How can you use data to make it easier for citizens to find and consume what they want, how and when they want it?
Public service CIOs are at the heart of the changing technology landscape. We work with them through our Technology Advisory Services/CIO Agenda practice to develop strategies to realize their goals and make smart investments.
We advise on top-of-mind issues such as balancing legacy investments with migration to digital and the cloud, adopting new IT, managing multi-speed delivery and operating models, evaluating vendors and platforms, and planning complex transformation programs.
Case in point: Accenture collaborated with the City of New York on its DataBridge project, which employs cutting edge analytical techniques to help the City increase public safety, deliver services more efficiently and protect its finances. In addition to building a best in class analytical platform, the Accenture team worked with the City to implement the tools, processes and organizational structure to achieve fast and sustainable results from the platform. The City can now use analytical insight to prioritize issues and better allocate resources, make decisions based on true need, identify fraudulent and high-cost activities, and identify patterns in data to prevent problems before they occur. Because the approach used to capture results is scalable and repeatable, the City is equipped to gain even greater value from analytics in the future.
|•||Open Society Foundations
The largest human rights foundation in the world needed better information, tools and processes to keep pace with its rapid growth. Accenture conducted an IT strategy, HR strategy, grants business process redesign, budget redesign, and moved grantmaking and finance to the cloud. Leadership is now able to easily get the information it needs to make strategic decisions. Nonprofits around the world can apply online for assistance. IT spending has been redirected from supporting legacy systems to enabling strategic initiatives.
|•||March of Dimes
This national nonprofit was looking to reorganize to better align resources to the areas of greatest mission impact and revenue potential. Accenture implemented the organization strategy following significant stakeholder input and board approval. By restructuring its leadership team and significantly consolidating its field operations, March of Dimes improved finances and is more effectively meeting its mission.
|•|| Girl Scouts
The Girl Scout's wanted to move cookie sales online nationally, engaging girls and helping to reverse declining membership and revenue. Accenture helped them build a digital commerce platform and mobile app used by girl scouts across the country to develop entrepreneurial skills, digital and financial literacy. The Girl Scouts' more than doubled online sales in only the second year, exceeding expectations.
|•||Helmsley Charitable Trust
This new foundation needed a roadmap to implement tools to support its sizable assets. Accenture created an IT roadmap and implemented cloud-based finance, CRM and HR systems. By standardizing practices for managing back office operations, the trust has the capability to support growth over time. Additionally, the trust has a thoughtful, coherent plan for choosing and implementing new tools in a systematic and financially sound manner.