Time to Reimagine Customer Experience
Digital is so integral to everyday life that it’s no longer “just” a technology. As a result, customer expectations keep growing and evolving—flowing like liquid from one experience to another.
What does that mean to government agencies? For starters, it means it’s more important than ever to understand what customers want and need—and to put people first as when designing and supporting customer experience.
Does that sound dramatically different from government’s traditional process-driven approach? It is. This represents a major—and essential—shift.
As a technology leader and digital innovator, Accenture is dedicated to working with state and local government agencies to develop transformative ways to enhance performance and implement cost-effective initiatives that bring value to citizens. We are proud to support Code for America and applaud their vision for simple, accessible, easy to use government services to improve citizen outcomes.
At this year's Code for America Summit, Rafael Lopez, Accenture Health & Public Service Managing Director, discussed the market for government IT and other services continues to evolve to meet the needs of a digital age. What do we learn from new models and partnerships, especially from how traditional vendors and a new breed of startups are working together? What still needs to happen to build a system that works for government, for the vendors, and most importantly, for the American public? Watch the presentation to hear his views on what's working, what's not, and a reminder of what's at stake.
The latest California State Pulse Survey insights have arrived! How comfortable are citizens with the use of AI in their interactions with government agencies? What if new technology meant faster – and simpler – ways of accessing information and services?
Accenture is undertaking short public surveys several times per year on a range of topics. The polls tap the views of 1,000 voting age adults and are shared to help inform public debates and promote understanding of Californians' opinions on emerging issues.
Accenture Liquid Studios help organizations become built for change through new technologies, skills and ways of working. We rapidly prototype and deliver software to help clients reach customers and enter new markets.
The Accenture Liquid Application Studio is strategically located in Silicon Valley. The studio works closely with the Accenture Labs in San Jose and the Open Innovation program to take emerging technologies out of the lab and start up community and into development for large enterprises.
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Accenture’s groundbreaking work with state and local government agencies across California reflects our commitment to helping our clients achieve high performance. We work with agencies to bridge the gap between government, citizens and business for better outcomes.
Case in point: Consortium C-IV – Working with 39 California counties, Accenture helped integrate human services to streamline the management of multiple benefit programs for caseworkers and customers. The welfare departments reduced 205 processes to 58 and creating common procedures for the four counties. Then, based on these improvements, they developed an integrated, Web-based solution to manage all of their functions, with a single database to house information for all four welfare departments.
Accenture engages in a variety of corporate citizenship activities across California—a commitment that reflects our firm-wide belief in giving back to the communities where we work and live.
A sampling of our organizational involvements in the State of California include: