Customer experience matters more than ever.
Yet creating “great” experiences that perform – for people, and in turn, for government – can seem increasingly impossible. What’s the solution to this relentless and mounting problem?
Enter evidence-based design - a new frontier in customer experience design thinking and practice, at the intersection of design and data, engineered to give the curious digital public sector leader a clearheaded approach to building customer experiences that perform.
The latest report from Accenture Interactive explores these principles from four lenses.
DOWNLOAD THE FULL REPORT [PDF]
The latest California State Pulse Survey insights have arrived! With homelessness a growing concern in California, and a wide variety of programs, pilot initiatives and proposals to address the issue proliferating around the state, we asked Californians to share their views on the importance of using data to better understand the extent and nature of homelessness. For example, would access to a statewide database of individuals and families experiencing homelessness help government officials better understand the underlying causes?
Accenture is undertaking short public surveys several times per year on a range of topics. The polls tap the views of 1,000 voting age adults and are shared to help inform public debates and promote understanding of Californians' opinions on emerging issues.
As a technology leader and digital innovator, Accenture is dedicated to working with state and local government agencies to develop transformative ways to enhance performance and implement cost-effective initiatives that bring value to citizens. We are proud to support Code for America and applaud their vision for simple, accessible, easy to use government services to improve citizen outcomes.
Accenture Liquid Studios help organizations become built for change through new technologies, skills and ways of working. We rapidly prototype and deliver software to help clients reach customers and enter new markets.
The Accenture Liquid Application Studio is strategically located in Silicon Valley. The studio works closely with the Accenture Labs in San Jose and the Open Innovation program to take emerging technologies out of the lab and start up community and into development for large enterprises.
Accenture’s groundbreaking work with state and local government agencies across California reflects our commitment to helping our clients achieve high performance. We work with agencies to bridge the gap between government, citizens and business for better outcomes.
Case in point: Consortium C-IV – Working with 39 California counties, Accenture helped integrate human services to streamline the management of multiple benefit programs for caseworkers and customers. The welfare departments reduced 205 processes to 58 and creating common procedures for the four counties. Then, based on these improvements, they developed an integrated, Web-based solution to manage all of their functions, with a single database to house information for all four welfare departments.
Accenture engages in a variety of corporate citizenship activities across California—a commitment that reflects our firm-wide belief in giving back to the communities where we work and live.
A sampling of our organizational involvements in the State of California include: