Emerging technologies make their mark on public service
Among the foremost missions of government is to improve the delivery of public service and meet the rising expectations of citizens. Our research, based on a survey of public service technology leaders in nine countries (Australia, Finland, France, Germany, Japan, Norway, Singapore, the United Kingdom and the United States), reveals that intelligent technologies are already playing a pivotal role in helping agencies achieve this mission—and expectations of future gains are high.
When asked about the biggest demands facing their organizations, there was strong consensus among respondents: improving service delivery and quality is the paramount challenge facing public service agencies today. Citizen expectations—smarter services and agencies’ ability to deploy the latest technologies for public good—continue to rise.
Accenture’s groundbreaking work with state and local government agencies across California reflects our commitment to helping our clients achieve high performance. We work with agencies to bridge the gap between government, citizens and business for better outcomes.
Case in point: Consortium C-IV – Working with 39 California counties, Accenture helped integrate human services to streamline the management of multiple benefit programs for caseworkers and customers. The welfare departments reduced 205 processes to 58 and creating common procedures for the four counties. Then, based on these improvements, they developed an integrated, Web-based solution to manage all of their functions, with a single database to house information for all four welfare departments.
Accenture engages in a variety of corporate citizenship activities across California—a commitment that reflects our firm-wide belief in giving back to the communities where we work and live.
A sampling of our organizational involvements in the State of California include: