I work with businesses to help them figure out how to make the process of doing business with them easier for their customers. Some of my primary focuses are sales, service and marketing. After the process has been simplified and streamlined, I manage the teams that build IT solutions to support these processes and make them more efficient.
A typical day includes – A virtual meeting with my offshore team to discuss open issues and escalations, working with my onshore functional team to prepare for client workshops or reviewing designs with my technical team. I also work closely with various client stakeholders and meet with them to go over status, issues and risks for ongoing projects, as well as review requirements for new projects. As one of the senior leaders in my practice, I also mentor and coach team members who are at an earlier phase in their career. I have 3 counselees who I meet with once a month to discuss their current role. In these discussions, I make sure that they have the support that they need not only to excel on their current project, but also continue to learn and develop longer term skills.
Outside the office, I enjoy travel both inside and outside the USA. I love photography, as this gives me the opportunity to capture pictures of some of the great places I visit. I also enjoy riding my bike along the harbor where I live.
The best decision I have made was not to be afraid to try new technologies and get my hands dirty. I thought my work would speak for itself and shine through. If I could do it again I would network more and tell people about the great work that I have done.