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Sean Hyland

Digital Technical Architect

Detroit, U.S.

"Our industry knowledge and technical capability are critical reasons Carnival Corporation partnered with Accenture, and we reached a scale of innovation that is rare."

What I do

I lead the Accenture team in formulating strategic approaches to address key functional challenges identified by Carnival Corporation, evaluating potential market solutions and recommending a path aligned with their strategic vision of transforming the guest experience.

The team included Technology Consulting Senior Manager Christopher Khavarian, who was responsible for the overall delivery of our hospitality management solution; Digital Business Integration Senior Manager Rajeesh Rajagopalan, who was in charge of digital solutions (including the pre-check-in app for guests and apps for crew members to help with check-in and guest interactions aboard the ship); and Business & Integration Architect, Associate Manager Caitlyn Tufts, who worked to define functional requirements and validate the digital solutions for guests and crew members.

My work extends across all aspects of digital delivery, ranging from interactive design to issue and risk mitigation, through the operational delivery of the solution to our champions within Carnival Corporation’s Princess Cruises brand.

A day in my life

Every day is different. At the height of our delivery efforts, my day could include interactive design sessions to conceptualize how a crew or guest experience was intended to function, a meeting on a technical concern that might impact our ability to deliver a key capability, or a review of a completed screen flow with underlying integrations to verify that it aligned with expected outcomes. No matter what, most of my days are jam-packed with interactions across the client, Accenture and broader Carnival partner team.

The program at Carnival Corporation is a great example of how Accenture provides me with career growth and learning opportunities beyond what I could have imagined. Our industry knowledge and technical capability are critical reasons Carnival partnered with Accenture, and the scale of innovation is something few companies are willing to fully embrace and invest in. The MedallionClassTM Initiative was designed to transform not only the guest experience, but also the ways in which Carnival traditionally delivered solutions.

Outside of work, I love to travel, whether it be by cruise or on a traditional land vacation. I love to see new countries and experience new cultures, as a way of not only enjoying my time with loved ones, but also embarking on new adventures.

“The program at Carnival is a great example of how Accenture provides me with career growth and learning opportunities beyond what I could have imagined.”

My advice

Always remember that your career and your happiness are in your hands.

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